AE Hub Account Manager, Hub Delivery
18 hours ago
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Speak, write, and read fluently in English
We are seeking a Hub Account Manager to join our dynamic Last Mile network.
In this team, you will be managing acquisition quality, performance KPIs, and a team of associates as we work towards becoming Earth's most customer-centric company. This is your chance to make history with us.
About the role and responsibilities:
You will be responsible as a manager for one of the main teams, ensuring that all workflows run smoothly and that customer expectations are met, if not exceeded.
In the logistics team, you will lead a team of approximately 8-30 associates while managing a large network of stores, including acquisition and performance. You will drive the training and integration of your team while motivating and inspiring forward progress. You will exercise sound judgment, ensuring that progress and KPI targets are worked towards and met.
While achieving this, you will ensure motivation, engagement, and performance:
- Safeguard your team's safety by promoting Amazon's Health and Safety standards.
- Lead cross-functional teams.
- Uphold Amazon's high standards of process quality across the network.
- Maintain inventory accuracy at stores.
- Strive to improve and streamline processes.
- Become a subject matter expert on the Hub processes and activities.
- Actively share and promote best practices with colleagues and the network.
- Lead acquisition efforts with the team to meet expansion plans.
- Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
- Guide ADE's/CTLs as the Hub Program scales and manage operational issues, ensuring they have resources in place to effectively ramp up operations and prepare for peak periods.
- Support owners as they onboard to the program and prepare to launch.
- Coach and ensure effective upskilling and utilization of AMZL tools.
- Deep dive to identify customer metric improvement opportunities.
- Champion the consistent application of Last Mile processes within Delivery Stations.
- Coach Store owners to run compliant, safe, and high-performing companies.
- Identify workflow inefficiencies and work to implement operational improvements at the network level.
- Develop the relationship between Amazon and Hub Stores.
- Ensure communication alignment to stores following close collaboration with OTR partners.
- Be the voice of the stores within the AMZL business.
- Improve driver standards to protect brand image.
- Work with the ADE's to deliver effective ramp plans and pipeline goals.
- Lead the acquisition effort on the ground to meet expansion plans.
The Hub Account Manager will own the communication with stores and stations, support the onboarding of the stores, track quality on the road, and work closely with stores about quality and reliability discussions.
Desired Candidate Profile:
- Experience analyzing key open issues and resolution metrics for each of the managed accounts.
- Experience in relationship management within technology, start-ups, or SaaS Platforms.
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