Senior Application Support Engineer

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Dautom Full time
Dautom Abu Dhabi Emirate, United Arab EmiratesIn this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Key Responsibilities:Provide first and second-line support for

Sitecore

and

Microsoft Dynamics

applications.Diagnose, troubleshoot, and resolve application issues, ensuring minimal downtime and optimal performance.Collaborate with development, infrastructure, and business teams to resolve complex technical issues.Monitor application performance and proactively address potential issues before they impact end users.Support deployment activities, including upgrades, patches, and hotfixes for Sitecore and Dynamics.Maintain and update system documentation, including knowledge base articles and technical manuals.Work closely with stakeholders to gather requirements and suggest enhancements to improve system functionality.Conduct root cause analysis (RCA) for recurring incidents and provide long-term solutions.Ensure compliance with organizational policies, security protocols, and SLAs.Provide end-user training and support as needed.Required Skills and Qualifications:Technical Expertise:Proficiency in managing and supporting

Sitecore CMS

(versions 9 and above preferred).Strong knowledge of

Microsoft Dynamics 365

or earlier versions.Familiarity with relational databases such as

SQL Server , including query writing and performance tuning.Troubleshooting Skills:Strong analytical and problem-solving skills to diagnose and resolve application issues.Experience in monitoring tools, logs analysis, and performance optimization.Communication and Collaboration:Excellent verbal and written communication skills.Ability to work effectively in cross-functional teams and engage with stakeholders.Additional Skills (Preferred):Knowledge of

Azure DevOps

or other CI/CD tools.Experience with API integrations, web services (SOAP/REST), and middleware.Understanding of Agile and ITIL processes.Educational Qualifications:Bachelor's degree in

Computer Science ,

Information Technology , or a related field.Relevant certifications in

Sitecore ,

Microsoft Dynamics , or

ITIL

are a plus.Dautom Company Introduction:Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent.Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being.We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture.Seniority level

Mid-Senior levelEmployment type

ContractJob function

Other

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