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Operation Manager

4 weeks ago

Dubai, Dubai, United Arab Emirates Careers International Full time

The Retail Operations Manager isresponsible for overseeing and managing the activities of retailstores to ensure smooth operations and alignment with the company sstrategic goals. This includes leading the operations processdriving performance improvements developing operational strategiesand ensuring worldclass customerservice.

Duties andResponsibilities:

  1. StrategicPlanning andImplementation:

    • Developand implement strategies and solutions to drive operational changeand improvement.
    • Assist in creatingand deploying productivity standards and goals in line with thecompanys businessplan.

  2. OperationsManagement:

    • Managethe endtoend sales order process from placement to installationincluding capacity planning.
    • Plandirect and coordinate all aspects of distribution managementdelivery repair and facilityactivities.
    • Ensure compliance withcompany policies and localregulations.

  3. Leadershipand TeamManagement:

    • Leadand support departmental heads and workforce teams to achieveoperational excellence.
    • Performadministrative management activities including hiring employeedevelopment pay administration and teammotivation.

  4. Performanceand QualityAssurance:

    • Reviewand evaluate costeffectiveness consistency quality and performanceagainst company standards addressing discrepancies asneeded.
    • Implement processes toensure accurate timely delivery of highquality products tocustomers.

  5. CustomerServiceExcellence:

    • Striveto achieve worldclass customer service by optimising operationssystems and workflows.
    • Work closelywith department heads to resolve customer issues and implementcontinuous processimprovements.

  6. Processand ProductivityImprovement:

    • Assistin developing and implementing productivity methods and servicemeasures.
    • Recommend innovative ideasor modifications to the VP of Operations for processimprovement.


Requirements
  • Bachelorsdegree in Business Administration Operations Management or arelated field.
  • Proven experience inretail operations or a similar role with leadershipresponsibilities.
  • Strongproblemsolving organizational and decisionmakingskills.
  • Excellent communication andinterpersonal abilities.
  • Proficiencyin operational software and tools as well as familiarity withregulatory compliancestandards.

KeyCompetencies:

  • Strategicthinking and planning.
  • Leadershipand team management.
  • Customerfocusedapproach.
  • Process improvement andinnovation.
  • Performance monitoringand qualityassurance.


Key Skills
SixSigma,Lean,Management Experience,Process Improvement,MicrosoftOutlook,Analysis Skills,Warehouse Management System,OperationsManagement,Kaizen,Leadership Experience,SupervisingExperience,Retail Management
Employment Type: Full Time
Experience: 5years
Vacancy: 1