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Associate Store Manager

1 month ago

Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
Roles and responsibilities

The Store Manager is responsible forachievement of sales targets, managing and developing the storeteams in order to maximize profitability, maintain brand andCompany image, ensure operational compliance and offer an excellentcustomer experience. The role is fully accountable for the dailyoperations of the store and its workforce in line with the overallbusiness objectives at Majid Al FuttaimLifestyle.

ROLEPROFILE

  • Ensure that the highest levels ofcustomer service are delivered by the entire store team at alltimes.
  • Create innovative approaches to attractnew customers, expand store traffic, and enhanceprofitability.
  • Track brand performance,reviewing stock levels and monitoring best sellers and slow-movingstock in order to generate ideas and action plans to increaseoverall sales.
  • Overall accountability forcompliance of subordinates with established company policies,procedures and standards, including, but not limited to, keeping offunds and properties, personnel practices, security, sales andrecord keeping procedures
  • Coach, train andmentor the store teams to enhance customer service levels throughbrand/product knowledge and overall understanding ofretail.
  • Ensure all Company Health &Safety, Security and Compliance policies are adhered to, raisingany concerns to the Excellence and Compliance team in a timelymanner.
  • Plan, organize and execute in-storeprocesses including cash intake and cash handling, stockroom andstock-take administration management.
  • Providecritical analytical feedback to the Operations, Buying and PlanningDepartments in relation to product, ranging, pricing, competitiveactivities and opportunities.

REQUIREMENTS

  • 4 – 5 years'industry experience with Managerial Backgroundexperience
  • A proven record of maximizingbusiness performance
  • Good understanding of maincustomer segments and helps team to understandthem.
  • Identifies critical paths and proactivelyconvenes the right stakeholder to ensure timely decisions aremade.
  • Makes hard decisions, knows when to makea call versus delegating upwards
Desired candidate profile

1. Leadership and TeamManagement

  • StaffSupervision: Leading and motivating the store team,providing guidance and support to ensure high performance andexcellent customerservice.
  • Training andDevelopment: Identifying the training needs of teammembers and providing support for their professionaldevelopment.
  • ConflictResolution: Addressing and resolving any conflictsor issues that arise among staff or between customers andstaff.
  • Delegation:Distributing tasks effectively and ensuring team members areworking efficiently and according to the store'sobjectives.

2. Salesand CustomerService

  • SalesTargets: Assisting in setting and achieving salestargets, ensuring that the store meets or exceeds revenuegoals.
  • CustomerService: Promoting a high standard of customerservice by addressing customer concerns, handling complaints, andensuring a positive shoppingexperience.
  • ProductKnowledge: Having an in-depth understanding of thestore's products and services, enabling effective salesand customerassistance.
  • Upselling andCross-Selling: Encouraging staff to upsell orcross-sell products, increasing sales and enhancing customersatisfaction.

3.Operations andAdministration

  • StockControl: Managing inventory levels, ensuringproducts are stocked, ordering new stock, and maintaining accuratestock records.
  • VisualMerchandising: Ensuring the store'sdisplays are attractive, organized, and in line with thebrand's visual guidelines to maximize sales and customerengagement.
  • Health andSafety: Ensuring the store adheres to health andsafety regulations, maintaining a safe and clean environment forboth customers and staff.
  • CashHandling and Financial Management: Overseeing cashhandling procedures, preparing bank deposits, and managing storefinances as required by the storemanager.

4.CommunicationSkills

  • EffectiveCommunication: Clear and open communication with theteam, customers, and other departments within thecompany.
  • Reporting:Reporting key metrics such as sales figures, stock levels, andstaff performance to the Store Manager and seniormanagement.
  • CustomerInteraction: Handling customer inquiries, concerns,and complaints in a professional and friendlymanner.

5.Problem-Solving andDecision-Making

  • QuickThinking: Addressing unexpected challenges, such asstaffing shortages, inventory discrepancies, or customer issues, ina calm and efficientmanner.
  • DecisionMaking: Making informed decisions regardingstaffing, operations, and customer service to keep the storerunning smoothly.
  • PerformanceManagement: Monitoring and managing the performanceof the store and staff, taking corrective action whennecessary.
Key Skills
Store Keeping,Store policies,StoreManagement Experience
Employment Type: Full-time
Department / FunctionalArea: Administration
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Wed, 29 Jan2025