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Lobby Ambassador

4 weeks ago

Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time
Roles and responsibilities
  • To welcome the guests,anticipate their needs, and handle guest inquiries in a helpful andattentive Anantara manner.
  • To have a completeknowledge of the hotel product, including room types, rates,relative features and facilities, food and beverage outlets andpromotions, spa and health club, and other Anantaraproperties.
  • To take personal responsibility forthe service and attitude with which our guest service is beingdelivered, and ensure it meets the highest standard of Anantara atall times.
  • Take personal responsibility forensuring all issues pertaining to guest satisfaction are met andthat follow up is completed on a timelybasis.
  • To be proactive and innovative,suggesting alternatives that meet guest needs in enjoying theirAnantara experience.
  • To develop a close andharmonious working relationship with all hoteldepartments.
  • To attend hotel events, dailyshift briefings and training to improve professionalskills.

Qualifications

  • Excellent command inEnglish
  • Speaking second international languageis an advantage(eg. German, FrenchEtc.)
  • Similar experience in FrontOffice
  • Multi taskingability's
  • Outgoing personality,digitally savvy, training skills will be addedadvantage
  • High Schooldiploma
  • Previous experience in same positionfor at least 1 year.
  • Luxury hotel experience isa must
  • Passion for excellentservice
  • Excellent team player and greatcommunication skills

  • 1.Guest Greeting andReception

  • WelcomeGuests: Greet guests as they enter the hotel,offering a warm welcome and making them feel comfortable andvalued.
  • Assist withCheck-In: Depending on the hotel’sprocesses, assist with check-ins, verify guest details, and provideroom keys and importantinformation.
  • EscortGuests: Escort guests to their rooms or eventspaces, providing them with relevant hotel information during thewalk.

  • 2. Information andDirection

  • ProvideHotel Information: Answer questions about hotelservices, amenities, hours of operation, and roomfeatures.
  • LocalRecommendations: Offer helpful suggestions for localattractions, dining options, transportation, or tours, ensuringguests have a great experience both at the hotel and in thearea.
  • DirectGuests: Help guests navigate the hotel, directingthem to areas like the restaurant, fitness center, or businesscenter, and assisting with specialrequests.

  • 3. ConciergeServices

  • HandleGuest Requests: Assist with special requests such asarranging transportation, booking restaurant reservations, orscheduling spatreatments.
  • Coordinate with OtherDepartments: Relay guest needs and requests toappropriate departments (e.g., housekeeping, maintenance,concierge) for fulfillment.
  • EventCoordination: For hotels with event spaces, helpcoordinate arrangements and direct guests to event rooms orconference halls.

  • 4.Communication andCoordination

  • MaintainCommunication with Hotel Staff: Keep an open line ofcommunication with the front desk, housekeeping, and otherdepartments to ensure guest needs are metefficiently.
  • Monitor LobbyArea: Ensure the lobby is tidy, welcoming, andwell-stocked with amenities like brochures, magazines, orrefreshments for guests.
  • MonitorSecurity: Be vigilant about safety and security,ensuring that only authorized guests and visitors access restrictedareas of the hotel.

Desired candidate profile

1. Customer ServiceExcellence

  • Warmand Welcoming Demeanor: A friendly, approachable,and professional attitude is key to creating a positive firstimpression forguests.
  • Problem-Solving:Ability to handle guest concerns, complaints, and requests withpatience and efficiency, ensuring high levels ofsatisfaction.
  • Empathy:Listening attentively to guests’ needs and providingsolutions that exceed theirexpectations.

2.CommunicationSkills

  • VerbalCommunication: Clear, concise, and politecommunication when speaking with guests and other teammembers.
  • Non-VerbalCommunication: Positive body language, such assmiling and maintaining eye contact, helps foster a friendlyenvironment.
  • MultilingualAbilities: Fluency in multiple languages is highlybeneficial, especially in international hospitalityenvironments.

3.Organizational and MultitaskingSkills

  • TaskManagement: Ability to manage multiple tasks atonce, such as greeting guests, answering phones, providingdirections, and handlingrequests.
  • TimeManagement: Effectively handling guest check-ins,answering questions, and assisting other departments in a timelyand organized manner.
  • Attentionto Detail: Keeping track of guest preferences,requests, and important information while maintaining an organizedand tidy lobby area.

4.Knowledge of the Property and LocalArea

  • HotelServices and Amenities: Familiarity with thehotel’s offerings, such as room types, amenities, diningoptions, and event spaces, in order to guide guestsaccurately.
  • LocalKnowledge: Being well-versed in the local area,including attractions, restaurants, transportation options, andevents, to provide valuable recommendations toguests.

5. TechnologyProficiency

  • ReservationSystems: Knowledge of property management systems(PMS) to assist guests with check-in, check-out, andreservations.
  • CommunicationTools: Familiarity with phone systems, email, anddigital communication platforms to stay connected with guests andother hotel departments.
  • BasicOffice Software: Competence in using officeapplications (e.g., Microsoft Office) to manage guest inquiries,complete reports, and assist with administrativetasks.

6. ProfessionalAppearance andConduct

  • Groomingand Dress Code: Maintaining a neat and professionalappearance, adhering to hotel dress codes, and presenting apolished image toguests.
  • Professionalism:Acting as the representative of the hotel, showing respect andprofessionalism in all guestinteractions.

Key Skills
Hospitality,Administrative Operations,GuestService
Employment Type :Full-time
Department / Functional Area: Administration
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Tue, 04 Feb2025