Customer Service Officer
3 weeks ago
The Customer Service Officer - Supply Chain ensures smooth communication between customers and the supply chain team, handling order processing, shipment tracking, and issue resolution. The role requires a customer-first mindset and problem-solving skills to improve service quality and operational efficiency.
Key Responsibilities:
- Manage customer inquiries related to orders, shipments, and delivery schedules.
- Prepare and follow up on customer quotations/orders, negotiating terms with the customer at a cost best suited to them.
- Monitor inventory levels and resolve supply issues proactively.
- Track shipments and update customers on delivery timelines.
- Handle all assigned Customer Service related tasks.
- Work with procurement, warehouse, and sales teams to optimize operations.
- Process orders and invoicing.
- Prepare/process documents for secured payment (i.e. Letter of Credit and CAD).
- Assist the Sales team in preparing and consolidating monthly Sales reports (by customer, by brand).
- Identify process improvements to enhance efficiency.
- Coordinate with teams and customers to deliver optimal service within cost and time constraints while building strong internal and external relationships.
Requirements:
- Minimum 2 years' experience in Customer Service/Sales Coordination roles, with exposure to French speaking markets (incl. export documentation/process).
- Fluency in English and French a must; Arabic language skills an additional asset.
- Excellent communication skills, with ability to use professional and positive language.
- Highly customer focused, enthusiastic and results-oriented, with an ability to effectively manage multiple tasks and priorities in a calm and structured manner.
- Attentive, diplomatic and a team player.
- College/University degree.
- Computer literate, in particular in MS Office and ERP (e.g. Sage X3, SAP).
Associate
Employment typeFull-time
Job functionSupply Chain, Distribution, and Customer Service
IndustriesAppliances, Electrical, and Electronics Manufacturing
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