Customer Service Officer

5 days ago

Dubai, Dubai, United Arab Emirates Pareto People Full time

The Customer Service Officer - Supply Chain ensures smooth communication between customers and the supply chain team, handling order processing, shipment tracking, and issue resolution. The role requires a customer-first mindset and problem-solving skills to improve service quality and operational efficiency.

Key Responsibilities:

  1. Manage customer inquiries related to orders, shipments, and delivery schedules.
  2. Prepare and follow up on customer quotations/orders, negotiating terms with the customer at a cost best suited to them.
  3. Monitor inventory levels and resolve supply issues proactively.
  4. Track shipments and update customers on delivery timelines.
  5. Handle all assigned Customer Service related tasks.
  6. Work with procurement, warehouse, and sales teams to optimize operations.
  7. Process orders and invoicing.
  8. Prepare/process documents for secured payment (i.e. Letter of Credit and CAD).
  9. Assist the Sales team in preparing and consolidating monthly Sales reports (by customer, by brand).
  10. Identify process improvements to enhance efficiency.
  11. Coordinate with teams and customers to deliver optimal service within cost and time constraints while building strong internal and external relationships.

Requirements:

  1. Minimum 2 years' experience in Customer Service/Sales Coordination roles, with exposure to French speaking markets (incl. export documentation/process).
  2. Fluency in English and French a must; Arabic language skills an additional asset.
  3. Excellent communication skills, with ability to use professional and positive language.
  4. Highly customer focused, enthusiastic and results-oriented, with an ability to effectively manage multiple tasks and priorities in a calm and structured manner.
  5. Attentive, diplomatic and a team player.
  6. College/University degree.
  7. Computer literate, in particular in MS Office and ERP (e.g. Sage X3, SAP).
Seniority level

Associate

Employment type

Full-time

Job function

Supply Chain, Distribution, and Customer Service

Industries

Appliances, Electrical, and Electronics Manufacturing

#J-18808-Ljbffr

  • Customer Service Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    The Customer Service Officer is responsible for delivering excellent service and support to customers through various communication channels, including phone, email, and in-person interactions. This role serves as the first point of contact for inquiries, complaints, and service requests, ensuring prompt and effective resolution in line with company...

  • Customer Service Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    The Customer Service Officer is responsible for delivering excellent service and support to customers through various communication channels, including phone, email, and in-person interactions. This role serves as the first point of contact for inquiries, complaints, and service requests, ensuring prompt and effective resolution in line with company...

  • Customer Service Officer

    4 days ago

    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    The Customer Service Officer is responsible for delivering excellent service and support to customers through various communication channels, including phone, email, and in-person interactions. This role serves as the first point of contact for inquiries, complaints, and service requests, ensuring prompt and effective resolution in line with company...

  • Customer Service Officer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Pareto People Full time

    The Customer Service Officer - Supply Chain ensures smooth communication between customers and the supply chain team, handling order processing, shipment tracking, and issue resolution. The role requires a customer-first mindset and problem-solving skills to improve service quality and operational efficiency. Key Responsibilities: Manage customer inquiries...

  • Customer Service Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates Pareto People Full time

    The Customer Service Officer - Supply Chain ensures smooth communication between customers and the supply chain team, handling order processing, shipment tracking, and issue resolution. The role requires a customer-first mindset and problem-solving skills to improve service quality and operational efficiency. Key Responsibilities: Manage customer inquiries...

  • Customer Service Officer

    2 days ago

    Dubai, Dubai, United Arab Emirates A&A Associate Full time

    Get AI-powered advice on this job and more exclusive features.Job Summary:We are looking for a dynamic and highly organized Customer Service Officer with experience in Business setup background to manage incoming client escalations, ensure timely and effective resolution of issues, and enhance the overall customer experience. The ideal candidate will serve...

  • Customer Service Officer

    3 days ago

    Dubai, Dubai, United Arab Emirates A&A Associate Full time

    Get AI-powered advice on this job and more exclusive features.Job Summary:We are looking for a dynamic and highly organized Customer Service Officer with experience in Business setup background to manage incoming client escalations, ensure timely and effective resolution of issues, and enhance the overall customer experience. The ideal candidate will serve...

  • Customer Service Officer

    15 hours ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job DescriptionThe Customer Service Officer plays a crucial role in ensuring smooth interactions between our clients and the marina. Key responsibilities include:Serving as the primary point of contact for customers, addressing inquiries, resolving issues efficiently, and providing exceptional service.Managing the check-in process, verifying documentation,...

  • Customer Service Officer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates ruya Full time

    The Customer Service Officer's primary responsibility is to provide an outstanding customer experience by taking ownership of resolution for all customer needs. They will interact with customers across a variety of channels (primarily inbound and outbound calls and digital channels) and take ownership for resolving the customer's query / issue and...

  • Customer Service Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates ruya Full time

    The Customer Service Officer's primary responsibility is to provide an outstanding customer experience by taking ownership of resolution for all customer needs. They will interact with customers across a variety of channels (primarily inbound and outbound calls and digital channels) and take ownership for resolving the customer's query / issue and...