Beauty Advisor
4 weeks ago
The Beauty Advisor will beresponsible for promoting the Company and brand through effectivesales and excellent customer service, by identifying customer needsand demonstrating in-depth product knowledge. To be aware of andachieve sales targets in line with Company policies andguidelines.
ROLEPROFILE
- Greet and serveall customers, demonstrating excellent customer service as perbrand standards
- Deal effectively with customerconcerns and ensure timely and effectiveresolution.
- Achieve sales targets in line withCompany guidelines.
- Identify customer needs byasking open ended questions, using product knowledge to makerecommendations, taking opportunities to suggest add-on salesappropriately.
- Ensure awareness andunderstanding of product range knowledge, and in-store promotiondetails, sharing the information with customers to encouragesales.
- Responsible for opening, closing andoperating the cash registers at the start or end of the businesstrading day; perform tasks including but not limited to receivingpayments in all authorized modes, issuing receipts / bills againstpayments counting
- Ensure store openingchecklists are completed in a timely manner, with responsibilityfor all stock availability, records of the same and timelyreplenishment.
- Contribute and support thebusiness in achieving the Dare Today, Change Tomorrowsustainability strategy.
REQUIREMENTS
- HighSchool Certificate
- Minimum 1-2 years industryexperience
- Customer serviceskills
- SellingSkills
- Beauty products & skin careexpertise
.ProductKnowledge
- Skincareand Makeup Expertise: Understanding skin types,makeup techniques, and productcompatibility.
- Haircare andFragrance Knowledge: Advising on hair treatments,fragrances, and stylingproducts.
- BrandFamiliarity: Staying updated on the features,benefits, and differences of various beautybrands.
2. CustomerServiceSkills
- ActiveListening: Understanding customer needs andpreferences.
- PersonalizedRecommendations: Suggesting products based onindividualrequirements.
- Problem-Solving:Addressing complaints or concerns about product use orresults.
3. Sales andMarketingSkills
- Upsellingand Cross-Selling: Promoting complementary productsor bundles.
- Achieving SalesTargets: Driving revenue through effective customerinteractions.
- PromotionalKnowledge: Informing customers about discounts,offers, and loyalty programs.
4.TechnicalSkills
- MakeupApplication: Demonstrating techniques likecontouring, highlighting, orblending.
- SkincareDemonstration: Showing customers how to use skincareroutines effectively.
- TechnologyUse: Operating point-of-sale (POS) systems andmaintaining digital customerrecords.
5.InterpersonalSkills
- Empathy:Understanding and addressing customers' beautyconcerns.
- Confidence andCharisma: Building trust with clients to enhancetheir shoppingexperience.
- Communication:Explaining product benefits and usageclearly.
6. TrendAwareness
- Keeping upwith industry trends, new product launches, and beautytechniques.
- Sharing insights about popularlooks or innovative products.
Beauty Therapy,BeautyServices,Health System
Employment Type: Full-time
Department / FunctionalArea: Health and Safety
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Wed, 29 Jan2025
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