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Cafe Restaurant Supervisor

1 month ago

Dubai, Dubai, United Arab Emirates 25hours Hotels Full time
Roles and responsibilities

  • StaffManagement andLeadership

    • TeamSupervision: Overseeing and coordinating theactivities of servers, hosts, bussers, and other front-of-housestaff to ensure smoothservice.
    • Training andDevelopment: Providing training to new staffmembers, as well as ongoing coaching to improve performance,product knowledge, and customer serviceskills.
    • Scheduling:Managing staff schedules, ensuring adequate coverage during peakhours, and ensuring that labor costs align with therestaurant'sbudget.
    • ConflictResolution: Addressing and resolving any issues orconflicts among staff or with customers, maintaining a positiveworkenvironment.

  • CustomerServiceExcellence

    • GuestExperience: Ensuring guests receive exceptionalservice, addressing customer complaints, and resolving issuesquickly to ensure guestsatisfaction.
    • Handling SpecialRequests: Responding to specific customer requestsor dietary needs, and ensuring that staff meets theseneeds.
    • Greeting and SeatingGuests: Overseeing guest seating arrangements,ensuring that customers are greeted promptly and seated accordingto restaurantpolicies.
    • Monitoring DiningExperience: Regularly checking with guests duringtheir meal to ensure satisfaction and to address any concerns in atimelymanner.

  • Operationsand WorkflowManagement

    • Coordinationwith Kitchen: Ensuring efficient communicationbetween the front-of-house and kitchen teams, relaying orders, andmanaging timing to ensure dishes are served fresh and ontime.
    • MaintainingCleanliness: Ensuring that all dining areas,including tables, chairs, floors, and restrooms, are kept clean andwell-maintained throughoutservice.
    • StockManagement: Keeping track of restaurant supplies,including menus, napkins, silverware, and other items needed forservice. Coordinating with suppliers and managers to order items asnecessary.
    • Overseeing Food andBeverage Service: Supervising the delivery of foodand beverages to guests, ensuring accuracy in orders and quality ofpresentation.

  • Financialand AdministrativeDuties

    • Revenueand Cost Control: Assisting in controlling costsrelated to labor, food, and beverage. Helping the management teamensure that sales goals are met while staying withinbudget.
    • CashHandling: Overseeing cash handling procedures,ensuring that all payments are processed correctly, and maintainingaccurate records for cash, credit, and debittransactions.
    • InventoryManagement: Assisting with inventory tracking andensuring that stock levels are consistent, maintaining optimalstock levels and ordering whennecessary.
    • SalesMonitoring: Keeping track of sales trends andidentifying areas for improvement, helping to implement strategiesto increase sales during slowperiods.
Desired candidate profile

How does your working day look like…

  • You'll have a completeknowledge of all food & beverage menus / wine lists andother food and beverage products in details and be able to adviseguests accordingly.
  • You'll controland orchestrate the service of the restaurant and maximise customersatisfaction through anticipating guest requests, responding tospecial requests positively.
  • You'llmake sure that our guests aren't just well-fed, but alsohappy and contented.
  • You'll make surethe accounts are correct and admin processes runsmoothly.
  • You'll help to draw upbudgets, and keep a business-like eye on orders.
  • You are a competent and open-minded contactand sparring partner for our external conceptpartner.
  • You'll support yourcolleagues with a winning smile whenever, once again, all theguests pile into the restaurant and want to order at the same time.On top of this, you'll also keep your head above waterwhen there are sudden changes of plan .

Qualifications

Yourpersonality counts more than your CV…

  • You've gained managementexperience in a similar role, and can speak Englishfluently
  • You can inspire your fellow staff justas you can inspire your guests. On top of this you find it easy tocommunicate with charm, even if it's sometimestricky
  • You're passionate about goodfood and drinks, and enjoy discovering newconcepts
  • You're a doer –and even if you do it wrong sometimes, you openly admitit
  • You're not just bringing yourabilities, but also your character
Key Skills
Hospitality,RestaurantManagement,Restaurant Experience
EmploymentType : Full-time
Department /Functional Area: Hospitality
Experience: years
Gender: Male
Vacancy: 1