Customer Solutions Specialist

3 weeks ago

Dubai, United Arab Emirates Seequent Full time
About UsAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.We operate in 145+ countries while proudly maintaining headquarters in New Zealand.The Role:The role of Customer Solutions Specialist (CSS) is dedicated to providing technical support, subject matter expertise (SME), and product advice and solutions to our regional sales teams and customers. The role may have a domain specialism. The role sits within the regional Customer Solutions team.The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution-sale-based technology market. They must be customer facing able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client's existing software environment, identify and propose solutions that will improve their business processes and ultimately, success. Present complex technical solutions with gravitas. Be able to join the dots between technology and the business benefit; recommend optimal solution designs whilst managing the customers expectations to establish and maintain technical credibility. The successful candidate will need to possess the skills to communicate effectively with people from many different cultures, as well as with users where English is not their primary language. This will include in-person and web-delivered demonstrations and training of the full ecosystem of our products and services.In this role, you will have the opportunity to:Become proficient as a generalist CSS across the Seequent product range including Leapfrog, Edge, Central, MX Deposit, Imago, and other products or solutions as required;Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business;Develop and share their own technical expertise to provide advisory support to customers, colleagues and peers, enabling them to be successful in meeting their objectives.Demonstrate ability to question, listen and analyse to establish the current and desired picture;Provide solutions appropriate to the clients' needs and to improve their business results;Be responsive to customer technical queries providing timely and professional support;Be authentic; become a business partner and trusted advisor to clients, peers and prospective customers.Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers;Gather market intelligence;Market development setting up demonstrations, webinars and supplying product information to prospective customers;Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline.To be successful in this role, you should have:Must have Tertiary qualification in geology, hydrogeology, earth sciences, engineering, or a closely-related discipline (please note if you don't hold this qualification, unfortunately you won't be considered for the role);3-5 years experience ideally in mine geology, exploration, resource estimation, or related industry;Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage;Experience in Leapfrog, Edge, Central, MX Deposit, and/or Imago would be advantageous;Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru;Relationship building abilities;Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practices, innovative ideas etc during pre-sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility;Demonstrable ability to confidently provide pre-sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements;Keep sales teams and management updated proactively on progress of all solutions, presales, and post-sales;Be able to demonstrate and train customers across the software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings;Confident oral and written communication skills in Arabic, Turkish, and English. Other languages would be advantageous;Proven team player with a self-starter attitude with ability to work well independently and self-manage workload effectively;Balanced and informed approach to problem solving;Tenacity, persistence and focus with the ability to prioritise between multiple tasks;Innovative, open to and able to work in a fast growing, fast paced and constantly changing environment.Our Commitment to Equity, Diversity, and InclusionAt Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don't tick every box. We are committed to hiring a diverse team and encourage individuals of all backgrounds and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our teamBenefits of being a Seequenteer and why you'll love being on our team.We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.If this posting gets you excited about joining Seequent please apply nowFor more information about everything Seequent, please visit Seequent.com.How To ApplyIf this sounds like the role for you, apply today with a covering letter and CV.

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