Customer Solutions Specialist

3 weeks ago


Dubai, United Arab Emirates Seequent Full time
About UsAt Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.We operate in 145+ countries while proudly maintaining headquarters in New Zealand.The Role:The role of Customer Solutions Specialist (CSS) is dedicated to providing technical support, subject matter expertise (SME), and product advice and solutions to our regional sales teams and customers. The role may have a domain specialism. The role sits within the regional Customer Solutions team.The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution-sale-based technology market. They must be customer facing able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client's existing software environment, identify and propose solutions that will improve their business processes and ultimately, success. Present complex technical solutions with gravitas. Be able to join the dots between technology and the business benefit; recommend optimal solution designs whilst managing the customers expectations to establish and maintain technical credibility. The successful candidate will need to possess the skills to communicate effectively with people from many different cultures, as well as with users where English is not their primary language. This will include in-person and web-delivered demonstrations and training of the full ecosystem of our products and services.In this role, you will have the opportunity to:Become proficient as a generalist CSS across the Seequent product range including Leapfrog, Edge, Central, MX Deposit, Imago, and other products or solutions as required;Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business;Develop and share their own technical expertise to provide advisory support to customers, colleagues and peers, enabling them to be successful in meeting their objectives.Demonstrate ability to question, listen and analyse to establish the current and desired picture;Provide solutions appropriate to the clients' needs and to improve their business results;Be responsive to customer technical queries providing timely and professional support;Be authentic; become a business partner and trusted advisor to clients, peers and prospective customers.Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers;Gather market intelligence;Market development setting up demonstrations, webinars and supplying product information to prospective customers;Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline.To be successful in this role, you should have:Must have Tertiary qualification in geology, hydrogeology, earth sciences, engineering, or a closely-related discipline (please note if you don't hold this qualification, unfortunately you won't be considered for the role);3-5 years experience ideally in mine geology, exploration, resource estimation, or related industry;Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage;Experience in Leapfrog, Edge, Central, MX Deposit, and/or Imago would be advantageous;Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru;Relationship building abilities;Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practices, innovative ideas etc during pre-sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility;Demonstrable ability to confidently provide pre-sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements;Keep sales teams and management updated proactively on progress of all solutions, presales, and post-sales;Be able to demonstrate and train customers across the software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings;Confident oral and written communication skills in Arabic, Turkish, and English. Other languages would be advantageous;Proven team player with a self-starter attitude with ability to work well independently and self-manage workload effectively;Balanced and informed approach to problem solving;Tenacity, persistence and focus with the ability to prioritise between multiple tasks;Innovative, open to and able to work in a fast growing, fast paced and constantly changing environment.Our Commitment to Equity, Diversity, and InclusionAt Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don't tick every box. We are committed to hiring a diverse team and encourage individuals of all backgrounds and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our teamBenefits of being a Seequenteer and why you'll love being on our team.We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.If this posting gets you excited about joining Seequent please apply nowFor more information about everything Seequent, please visit Seequent.com.How To ApplyIf this sounds like the role for you, apply today with a covering letter and CV.

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Motorola Solutions Full time

    **Job Overview**We are looking for a skilled Solution Deployment Specialist to join our team. As a Solution Deployment Specialist, you will be responsible for deploying complex technical solutions for our customers, ensuring that they are properly installed and configured.The ideal candidate will have a strong background in IT and experience working with...


  • Dubai, Dubai, United Arab Emirates Expleo Solutions Limited Full time

    We are seeking an Islamic Banking Solutions Specialist to join our team at Expleo Solutions Limited.The specialist will be responsible for supporting the upgrade and migration of Islamic banking products to the Finacle platform.The ideal candidate will have hands-on experience with Finacle and strong knowledge of payment card processing, settlements, and...


  • Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

    PrecisionHire Solutions is a leading provider of services to the sales and customer service industry. We are currently seeking a Sales and Customer Service Specialist to join our team.About the RoleIn this role, you will be responsible for delivering exceptional customer service to our clients, responding to their inquiries and resolving any issues they may...


  • Dubai, Dubai, United Arab Emirates Titan Global Retail LLC Full time

    Titan Global Retail LLC is seeking an Eyecare Solutions Specialist to join our team.About the RoleThe Eyecare Solutions Specialist will conduct consultations with clients to identify their eyecare needs and provide personalized recommendations.They will build strong relationships with clients, ensuring loyalty and repeat business through exceptional...


  • Dubai, Dubai, United Arab Emirates Websmart IT Solutions LLC Full time

    Websmart IT Solutions LLC is seeking an experienced Enterprise Solutions Specialist to join our team. As a key member of our sales team, you will be responsible for developing and maintaining strong client relationships, identifying new business opportunities, and driving sales growth.The ideal candidate will have a proven track record in sales, preferably...


  • Dubai, Dubai, United Arab Emirates Top Most Freight Solutions LLC Full time

    Job Overview:We are seeking a highly skilled Logistics Customer Support Specialist to join our team at Top Most Freight Solutions LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring seamless logistics operations.The ideal candidate will have a minimum of 2 years of...


  • Dubai, Dubai, United Arab Emirates Evergrow International LLC Full time

    We are looking for a Corporate Solutions Specialist who can help us provide exceptional customer experiences through customized gift solutions. This includes understanding client needs, presenting product solutions, and ensuring timely delivery of orders.

  • Product Specialist

    5 days ago


    Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

    Job OverviewPrecisionHire Solutions is seeking a highly skilled Product Specialist to join our team. This role will involve working closely with customers to understand their needs and provide them with tailored solutions.


  • Dubai, Dubai, United Arab Emirates Schneider Electric - Global Full time

    Schneider Electric - Global is looking for a Tendering Solutions Specialist to drive the success of solution projects portfolio through effective tendering strategies.The role involves reviewing customer requirements, identifying suitable Schneider technical solutions, analyzing RFQs, preparing tender documentation, and submitting proposals to meet customer...


  • Dubai, Dubai, United Arab Emirates Hitachi Energy Dubai Full time

    About UsHitachi Energy Dubai is a leading provider of network control solutions. We are committed to delivering innovative and efficient solutions to our customers.Job DescriptionWe are seeking a Sales Support Specialist Global to join our team. The successful candidate will be responsible for qualifying new opportunities, designing technical solution...


  • Dubai, Dubai, United Arab Emirates Toppan Gravity Full time

    Senior Identity Solutions SpecialistWe are seeking a highly experienced Senior Identity Solutions Specialist to join our Identity Business Unit at Toppan Gravity.In this role, you will be responsible for designing and implementing identity solutions that meet customer needs and drive business growth.Key Objectives:Develop and maintain a deep understanding of...


  • Dubai, Dubai, United Arab Emirates Oak HCFT Full time

    Rapyd is a unified payments, payouts and fintech platform that's assembling the world's best team to liberate global commerce. With offices around the globe, opportunities are limitless.We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off.As a Fintech Solutions...


  • Dubai, Dubai, United Arab Emirates Jobtrack Management Services Full time

    CLIENT RELATIONSHIP SPECIALIST WANTED IN DUBAIJobtrack Management ServicesA Challenging Opportunity for a Customer-Facing ProfessionalWe're seeking a highly motivated and results-driven Client Relationship Specialist to join our team in Dubai. As a key member of our team, you will be responsible for managing customer relationships, identifying opportunities...


  • Dubai, Dubai, United Arab Emirates Sicuro Group Full time

    Sicuro Group seeks a skilled Cloud Solutions Specialist to drive customer adoption and use of AWS services. As a Technical Account Manager, you will craft and execute strategies to ensure our customers' AWS environments remain operationally healthy while reducing cost and complexity.Key ResponsibilitiesDevelop trusting relationships with customers,...


  • Dubai, Dubai, United Arab Emirates Vortexa Full time

    What We're Looking ForWe are seeking a talented Customer Success Manager to join our team in the UAE. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.We are looking for someone who is passionate about building strong relationships with our clients, understanding their strategic...


  • Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

    Job OverviewWe are seeking an experienced Retail Sales Executive to join our team at PrecisionHire Solutions.Key ResponsibilitiesEngage with customers to understand their needs and preferences.Promote various products to meet customer requirements.Prepare sales estimates and complete transactions efficiently.Achieve sales targets for allocated...


  • Dubai, Dubai, United Arab Emirates ABB Schweiz AG Full time

    The Electrification Solutions Specialist role at ABB Schweiz AG requires a professional with a strong background in sales and marketing. The ideal candidate will have experience in supporting and selling solutions to end users across various industries.The key responsibilities of this role include:Collaborating with the Global Market Development team to...

  • Solution Architect

    5 days ago


    Dubai, United Arab Emirates Quorum Business Solutions Full time

    **Solution Architect** **Location: Dubai, UAE** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's largest provider of...


  • Dubai, Dubai, United Arab Emirates Actalent Full time

    Role SummaryWe are seeking an experienced Engineering Solutions Specialist to join our team. As a key member of our engineering department, you will develop and implement innovative solutions to drive business growth and improve operational efficiency.About UsAt Actalent, we believe that diversity and inclusion are essential to driving success. We are...


  • Dubai, Dubai, United Arab Emirates SSR Personnel Full time

    We are looking for a highly skilled IT Security Solutions Specialist to join our team at SSR Personnel. As an IT Security Solutions Specialist, you will be responsible for evaluating, selecting, and managing relationships with third-party vendors and contractors who supply security solutions and services.The ideal candidate will have a minimum of 5-7 years...