Guest Relations Agent

4 weeks ago

Dubai, Dubai, United Arab Emirates Ennismore Full time

Guest Relations Agent
An exciting opportunity has arisen for a Guest Relations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintain the overall efficiency of standards set.

At Accor, we are Heartists

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos The Palm. Every day, we look for opportunities to engage in a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

What's in it for you:

  • Respond to any questions, needs, and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
  • Respond to guests' needs and anticipate their unstated ones.
  • Expect and react promptly to guests' requirements and inquiries.
  • Actively listen and resolve guests' complaints.
  • Oversee and coordinate all arrivals and departures of special guests (VIPs).
  • Coordinate and manage communication between guests and staff.
  • Promote all amenities, conveniences, and programs offered.

Your team and working environment:

Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination situated on the iconic Palm Jumeirah Dubai.

Qualifications

Your experience and skills include:

  • Relevant experience as Guest Relations or similar is an asset.
  • Diploma/BS degree in hospitality management, business administration, or related field.
  • Excellent problem resolution skills along with outstanding communication and active listening skills.
  • Ability to work flexible hours.
  • Highly responsible and reliable with a professional presentation.
  • Proficiency in German language will be advantageous.
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