Assistant Laundry Manager
1 day ago
- To assist in planningmanpower requirements to achieve an efficient usage of labour,considering business needs and seasonaltrends.
- Assist in preparing yearly budgets forthe laundry department and remain fully accountable for revenueobjectives.
- Work with colleagues across thehotel to ensure all guest requirements are met.
Operations
- Oversee and manage the laundryfunction of the hotel, actively looking for ways to exceed guestexpectations at all times.
- Ensure that allguest laundry is processed quickly and efficiently in line with therequirements of the guest.
- Ensure that alllaundry machines and equipment are well maintained and workproperly.
- Ensure that all linen and uniforms ofthe hotel are in good and cleancondition.
- Manage relationships and contractswith suppliers.
- Ensure that departmentalSOP's are current and in effect and available for allteam members to use as reference, revise and update whennecessary.
- Rostering and scheduling of allLaundry personnel.
- Supervise and manage thework of all team members in the Laundrydepartment
- Ensure health & safetyrequirements are adhered to.
- Ensure records aremaintained for linen inventory and uniforms. Ensure that par levelsof linen, towels and uniforms are current, and take an accuratelinen inventory bi-monthly. Report monthly cost of all linen andincome to Executive Housekeeper.
- Leaddepartmental measures to minimize wastage of materials andamenities used in the department.
- Controlchemical and Laundry supplies consumption, and ensure safe usage ofchemicals
- Fully support and release staff forTask Force Missions required to support the opening of new Anantaraand other MINT properties, and other special events catered byMinor International.
- Coach and guide newmembers of the team, with proper orientationtraining.
- Put in place effective ongoingtraining and development for teammembers.
- Develop and maintain a motivationalworking environment within the department and positive relationswith other departments.
Qualifications
- Luxury hotel experience is amust
- Passion for excellentservice
- Excellent team player and greatcommunication skills
- The ideal candidate shouldhave at least 2 years of experience in the same role in aninternational ultra-luxury resort.
1. Laundry OperationsManagement
- LaundryProcess Knowledge: Understanding the entire laundryprocess, including sorting, washing, drying, folding, and ironing,as well as stain removal and fabriccare.
- EquipmentManagement: Familiarity with laundry machines(washers, dryers, presses, etc.) and the ability to oversee theirmaintenance and ensure they are functioningproperly.
- WorkflowEfficiency: Ability to manage the flow of laundryitems, ensuring timely processing and delivery while maintaining ahigh standard ofcleanliness.
2. StaffManagement andSupervision
- TeamLeadership: Supervising and training laundry staff,ensuring they follow procedures and perform their tasksefficiently.
- Scheduling:Creating and managing staff schedules, ensuring adequate coverageduring peak times while controlling laborcosts.
- PerformanceMonitoring: Monitoring staff performance, providingfeedback, and addressing any performance or behaviorissues.
3. Inventoryand StockControl
- InventoryManagement: Tracking inventory levels of linens,towels, uniforms, cleaning agents, and laundry supplies, andensuring that orders are placed ontime.
- StockMaintenance: Ensuring that inventory iswell-maintained, properly stored, and organized for easy access anduse.
- WasteReduction: Implementing practices to reduce laundrywaste, such as minimizing detergent usage, controlling waterconsumption, and reducing fabricdamage.
4. QualityControl andStandards
- QualityChecks: Conducting regular quality checks on linens,towels, and uniforms, ensuring they meet cleanliness, quality, andpresentation standards.
- StainRemoval Expertise: Ability to identify and treatstains properly to avoid fabric damage while achieving optimalcleaning results.
- FabricCare: Ensuring that different types of fabrics aretreated according to their specific care instructions to preventdamage and prolong the life oftextiles.
5. Health andSafetyAwareness
- SafetyProtocols: Ensuring that the laundry team followsall safety protocols, including the proper handling of chemicals,operation of machinery, and safe liftingtechniques.
- CleaningStandards: Maintaining high standards of hygiene andcleanliness in the laundry area to prevent contamination orcross-contamination.
- ChemicalHandling: Understanding the safe use and storage oflaundry chemicals, detergents, and other cleaningproducts.
6. CustomerService andCommunication
- InternalCustomer Service: Communicating with otherdepartments (e.g., housekeeping, front desk) to ensure timely andefficient service of laundryneeds.
- Problem-Solving:Addressing any issues related to laundry, such as damaged items,missing linens, or delays in processing, and finding timelysolutions.
- ClientCommunication: Ensuring that guest laundry requests(in hotels or resorts) are processed accurately and ontime.
7. Financial andBudgetManagement
- CostControl: Assisting in managing the laundrydepartment's budget by controlling expenses, minimizingwaste, and maximizingefficiency.
- ResourceAllocation: Ensuring that resources such asdetergents, water, and energy are used efficiently to minimizecosts while maintainingquality.
- Reporting:Assisting the Laundry Manager in preparing reports related toinventory usage, labor costs, and operationalefficiency.
Hospitality,Laundry Department,LaundrySkill
Employment Type :Full-time
Department / Functional Area: Hospitality
Experience: years
Gender: Male
Vacancy: 1
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