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AVP- Performance

1 month ago

Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time

The purpose of this job is to support tasks related to MIS, Analytics, Incentives and Reporting focusing on all segments and channels of Consumer banking Group

Ensure formulation and implementation of strategic objectives and policies to enable the Consumer Banking Group to successfully achieve its mandate in relation to Performance Management activities

Research, recommend and implement procedures, systems and processes in line with relevant legislation, policies and agreement

Support activities related to the performance management cycle and manage all communication, sensitization and monitoring of the process to ensure its effectiveness and relevance to the business

ACCOUNTABILITIES:

The main responsibilities of Performance Reporting & Rewards team are as follows:

  • Timely delivery of MI, reports, dashboards as per the requirement of specific channel and segments heads and bring forward data-driven insight on areas of business performance improvement across the board
  • Communicate with the Product, Sales and Segment heads of the respective channels and segments to understand the requirements of performance management reports, dashboards
  • Perform root-cause analysis of respective functions and recommend enhancements to aid Channel / Segment heads in optimizing investment spend and other resource allocations
  • Administer the Short-Term (STIP) and Long-Term Incentive Plans (LTIP), including thorough understanding of plan documents, preparing communication for plan participants and auditing systems to ensure accuracy of data
  • Provide technical support to business with regards to Data Warehouse questions, functionality and new/existing reporting requests
  • Review and arrange incentive pay outs and compensation transactions, credits, and earnings
  • The role involves taking on ownership and ensuring the data extraction done is accurate, reliable and consistent
  • Prepare, interpret and analyze data from various sources to bring forth performance management insights
  • Manage variety of departmental reports and communicate effectively and discuss analysis and give recommendations
  • Adherence to compliance and regulatory rules related to PCI DSS, UAE’s customer data protection laws and GDPR regulations

Performance Management:

  • Manage the preparation and delivery the MIS and reporting capabilities across CB Sales channels and departments
  • Assist in preparation of management dashboards
  • Design and delivery of end user reporting, analytics and dashboards
  • Execute system test cases, scripts and plans for performance management tools and supporting databases
  • Ensure monthly & weekly performance dashboards are delivered in an automated mode and ensure accuracy
  • Manage the incentives calculation team with relevant data sets, fields and help them automate the calculations
  • Develop KPIs for the team and ensure performance in excess of target on KPIs
  • Data automation and enhancements. Innovate to keep up with changing trends and technology and tools

Decision Support:

  • Work closely with leaders across product, sales and marketing to support and implement high quality data driven decisions
  • Track information, statistics and analysis to support business decisions
  • Use data analysis tools with the purpose of enhancing performance as well as providing feedback for future refinement
  • Support function team with the relevant analysis by data mining the Consumer Banking databases
  • Understand the business requirement and develop data-driven solutions to address business problems and independently manage end-to-end report / dashboard communication and delivery with channels and product teams
  • Provide insights, analysis on the staff performance, channel performance and build analytical presentations on the same

Strategic Contribution:

  • Assist and support the implementation of CB Strategy in alignment with the Groups Business Governance Framework to ensure vertical alignment and horizontal integration with other interfacing departmental strategies
  • Assist to ensure internal dashboard and action plan is updated prior to Business Governance monthly team meetings

People Management:

  • Lead & manage the team by tracking individual against objectives and motivating staff to maximise performance
  • Provide adequate guidance, coaching and necessary training for team members, and ensure ongoing performance feedback
  • Act as a role model to direct and indirect reports to drive adherence to FAB’s values and support talent development within the team
  • Oversee and manage the continued development of Operating Plan and Dashboards
Qualifications
  • Bachelor’s degree in MIS, Computer Science, Computer Information Systems or equivalent
  • 6 + years of relevant work experience with extensive knowledge of MIS & Data Management

Other essential requirements

  • Strong SQL knowledge
  • Data warehousing and ETLs and Automation of regular BAU MI
  • Strong analytical knowledge of cards business, lending, everyday banking, remittances, investments, and loyalty products
  • BI tools knowledge like Power BI, Business Objects, or any other tool
  • Understanding and knowledge of Retail Banking Products, Sales and Performance management KPIs
  • Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, analysing data, drawing conclusions, and developing actionable recommendations for business units.
  • Experience working with and creating databases and dashboards using all relevant data to inform decisions
  • Communication skills and critical thinking
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