Guest Relation Ambassador

2 weeks ago


Ras AlKhaimah, United Arab Emirates AccorHotel Full time
To be an ambassador of the Front Office and of the hotel in and outside the workplace.To always keep the working area clean and well maintained.To properly use telephone etiquette as per Sofitel standards.To attend all guests approaching the front desk in the procedure of check-in/check-out inquiries, key handling, and all related matters, respecting the hotel standards and procedures.To offer a warm welcome to all guests and ensure they enjoy their stay by providing the finest personal service.To personally greet and escort guests rather than pointing out directions.To respect the privacy of guests and the confidentiality of their information.To manage any guest complaints professionally by resolving them and ensuring guest satisfaction, while recording the incidents.To call the supervisor or manager for advice in serious cases or if approval is required.To share daily activity highlights with the supervisor and manager, including internal and external guest opportunities.To be aware of and report all guest comments or complaints.To be aware of all VIPs visiting or staying at the hotel.To properly close the cashier and ensure a complete handover between shifts.To be aware of forged currency and travelers' checks, respecting all financial and audit procedures.To check the departure lists and ensure checkout times are respected.To properly use all equipment and the Fidelio management system to have perfect knowledge of the setups.To strictly respect the room keys and section keys handover procedures.To follow the checklists daily.To read and update the F/O logbook daily and sign it.To be aware of all hotel facilities' operating timings and to promote internal activities and events.

Remote Work:

No

Employment Type:

Full-time

#J-18808-Ljbffr

  • Ras Al-Khaimah, United Arab Emirates Accor Hotels Full time

    Company Description Sofitel Al Hamra Beach Resort Job Description To be an ambassador of the Front Office and of the hotel, in and outside the work place. To always keep the working area clean and well maintained. To properly use the telephone etiquette as per Sofitel standards. To attend all guests approaching the front desk in the procedure of...


  • Ras Al-Khaimah, United Arab Emirates AccorHotel Full time

    To be an ambassador of the Front Office and of the hotel in and outside the workplace. To always keep the working area clean and well maintained. To properly use telephone etiquette as per Sofitel standards. To attend all guests approaching the front desk in the procedure of check-in/check-out inquiries, key handling, and all related matters, respecting the...


  • Ras Al-Khaimah, United Arab Emirates Accor Hotels Full time

    Company Description Sofitel Al Hamra Beach Resort Job Description To be an ambassador of the Front Office and of the hotel, in and outside the work place. To always keep the working area clean and well maintained. To properly use the telephone etiquette as per Sofitel standards. To attend all guests approaching the front desk in the procedure of...


  • Ras Al-Khaimah, United Arab Emirates AccorHotel Full time

    To be an ambassador of the Front Office and of the hotel in and outside the workplace. To always keep the working area clean and well maintained. To properly use telephone etiquette as per Sofitel standards. To attend all guests approaching the front desk in the procedure of check-in/check-out inquiries, key handling, and all related matters, respecting the...


  • Ras Al-Khaimah, United Arab Emirates AccorHotel Full time

    To be an ambassador of the FrontOffice and of the hotel in and outside the workplace.To always keep the working area cleanand well maintained.To properly use thetelephone etiquette as per Sofitelstandards.To attend all guests approaching thefront desk in the procedure of checkin/checkout inquiries keyhandling and all related matters respecting the hotel...


  • Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Marriott International Full time

    About the RoleWe are seeking a Guest Experience Ambassador to join our team at The Ritz-Carlton Ras Al Khaimah Al Hamra Beach. As a Guest Experience Ambassador, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests...


  • Ras Al-Khaimah, United Arab Emirates Accor Hotels Full time

    Company DescriptionSofitel Al Hamra Beach ResortJob DescriptionTo be an ambassador of the hotel, in and outside the workplace.To oversee the Guest Relations operations and ensure that the hotel standards and procedures are fully known and followed.To provide personalized service to all guests, fully aware of and following the hotel standards and...


  • Ras Al-Khaimah, United Arab Emirates Accor Hotels Full time

    Company DescriptionSofitel Al Hamra Beach ResortJob DescriptionTo be an ambassador of the hotel, in and outside the workplace.To oversee the Guest Relations operations and ensure that the hotel standards and procedures are fully known and followed.To provide personalized service to all guests, fully aware of and following the hotel standards and...


  • Ras al-Khaimah, United Arab Emirates SOFITEL Full time

    **Company Description** Sofitel Al Hamra Beach Resort - To be an ambassador of the hotel, in and outside the work place. - To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed. - To provide a personalized service to all the guests, fully aware and following the hotel standards and...


  • Ras Al-Khaimah, United Arab Emirates Accor Hotels Full time

    Company Description Sofitel Al Hamra Beach Resort Job Description To be an ambassador of the hotel, in and outside the workplace. To oversee the Guest Relations operations and ensure that the hotel standards and procedures are fully known and followed. To provide personalized service to all guests, fully aware of and following the hotel standards and...


  • Ras Al-Khaimah, United Arab Emirates Sofitel Al Hamra Beach Resort Full time

    Company Description Sofitel Al Hamra Beach Resort Job Description To be an ambassador of the hotel, in and outside the work place. To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed. To provide a personalized service to all the guests, fully aware and following the hotel standards and...


  • Ras Al-Khaimah, United Arab Emirates Sofitel Full time

    Company Description Sofitel Al Hamra Beach ResortJob Description To be an ambassador of the hotel, in and outside the work place. To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed. To provide a personalized service to all the guests, fully aware and following the hotel standards and...


  • Ras Al-Khaimah, United Arab Emirates Sofitel Full time

    Company Description Sofitel Al Hamra Beach ResortJob Description To be an ambassador of the hotel, in and outside the work place. To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed. To provide a personalized service to all the guests, fully aware and following the hotel standards and...


  • Ras Al-Khaimah, United Arab Emirates Sofitel Al Hamra Beach Resort Full time

    Company Description Sofitel Al Hamra Beach Resort Job Description To be an ambassador of the hotel, in and outside the work place. To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed. To provide a personalized service to all the guests, fully aware and following the hotel standards and...


  • Ras Al-Khaimah, United Arab Emirates Accor Hotels Full time

    Company Description Sofitel Al Hamra Beach Resort Job Description To be an ambassador of the hotel, in and outside the workplace. To oversee the Guest Relations operations and ensure that the hotel standards and procedures are fully known and followed. To provide personalized service to all guests, fully aware of and following the hotel standards and...

  • Service Ambassador

    5 days ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Rixos Hotels Gulf Full time

    Rixos Hotels Gulf is seeking a highly motivated Service Ambassador to join our team. As a key ambassador for our brand, you will be responsible for delivering exceptional guest experiences and promoting our values of luxury, comfort, and exclusivity.Key Responsibilities:Represent the brandEmbark on a journey of discovery, exploring the best of our region's...


  • Ras al-Khaimah, United Arab Emirates IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...


  • Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates RIXOS Full time

    Job Description Key Responsibilities Guest Services Supervision Lead the Guest Relations team to provide outstanding service throughout the guest journey, from pre-arrival to departure. Greet VIP guests, handle special requests, and ensure personalized experiences. Monitor guest feedback and implement improvements to enhance guest satisfaction. Address and...


  • Ras Al-Khaimah, United Arab Emirates RIXOS Full time

    Job Description Key Responsibilities Guest Services Supervision Lead the Guest Relations team to provide outstanding service throughout the guest journey, from pre-arrival to departure. Greet VIP guests, handle special requests, and ensure personalized experiences. Monitor guest feedback and implement improvements to enhance guest satisfaction. Address and...


  • Ras Al-Khaimah, United Arab Emirates RIXOS Full time

    Job Description Key Responsibilities Guest Services Supervision Lead the Guest Relations team to provide outstanding service throughout the guest journey, from pre-arrival to departure. Greet VIP guests, handle special requests, and ensure personalized experiences. Monitor guest feedback and implement improvements to enhance guest satisfaction. Address and...