DMC UAE

3 weeks ago

Dubai, Dubai, United Arab Emirates ODEON Tours Full time

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ODEON Tours was founded in 1992, it has subsidiaries operating in Turkey, Egypt, Thailand, U.A.E., Spain, Greece, Tunisia, and Vietnam.

ODEON Tours provides a wide range of tourism products in the countries where it is present, including destination services for customers from all segments of tour operators within and outside the group.

We are seeking a friendly and experienced German-Speaking Hotel Guide to join our team in Dubai. The ideal candidate will have a strong background in the German market and familiarity with the U.A.E. as a destination. This role involves meeting and assisting guests at airports and hotels, ensuring a seamless experience from arrival to departure.

Required Skills:

  • Ability to understand and use online systems.
  • Previous experience with German-speaking clients in tourism and a deep familiarity with the U.A.E.
  • Ability to adapt to different group sizes, and their specific needs or interests.
  • High level of intelligence, integrity, energy, and creativity.
  • Driving license is preferred.

Main Responsibilities:

  • To provide the company services for guests and assist them to enquiries and guest information ensuring maximum guest satisfaction and adhering to the standard required by the company.
  • Provide clear and accurate interpretation of exhibits, artifacts, landmarks, or natural features in German.
  • Assist visitors with any questions regarding the location, local culture, dining options, transportation, or other travel-related concerns.
  • Ensure that the information is delivered in a culturally appropriate and respectful manner, reflecting an understanding of both German and local customs and practices.
  • Ensure the safety of guests during tours, following all safety protocols and guidelines.
  • Introduce guests to additional tours, experiences, or services available in the area.
  • Promote other services or experiences available in the area (e.g., shops, restaurants, or additional tours), enhancing the guest experience.
  • Work closely with other guides, coordinators, and management to improve services and guest satisfaction.

If you are a motivated and experienced individual looking to contribute to the success of Coral Travel Group, please apply through LinkedIn.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Other

Industries

Travel Arrangements

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