Accommodation Attendant
3 weeks ago
An AccommodationAttendant ensures the cleanliness, comfort, andfunctionality of guest accommodations in settings such as hotels,resorts, hostels, or other lodging facilities. Here are the keyskills and attributes required for thisrole:
1. Cleaning and MaintenanceSkills
- Proficient incleaning techniques for various surfaces andmaterials.
- Knowledge of using cleaningequipment, chemicals, and suppliessafely.
- Attention to detail to ensure roomsmeet cleanliness and presentationstandards.
2. TimeManagement
- Efficientlycompleting assigned tasks within timeconstraints.
- Prioritizing duties during peakperiods to meet guestdemands.
3. CustomerService
- Respondingpromptly and courteously to guestrequests.
- Maintaining a professional andfriendly demeanor when interacting withguests.
- Anticipating guest needs to enhancetheir experience.
4.PhysicalStamina
- Ability toperform physically demanding tasks, such as lifting, bending, andprolonged standing.
- Managing repetitive taskswithout compromisingquality.
5.CommunicationSkills
- Clearcommunication with team members andsupervisors.
- Understanding and followinginstructions regarding tasks andprocedures.
6.Organization and Attention toDetail
- Ensuring allguest amenities (e.g., towels, toiletries) arerestocked.
- Checking for and reporting anymaintenance issues (e.g., broken fixtures,leaks).
- Inspecting rooms thoroughly to ensurethey meet the facility'sstandards.
7. Knowledgeof Health andSafety
- Familiarity withhygiene and sanitation practices.
- Adherence tosafety regulations while handling chemicals andequipment.
8.Problem-Solving
- Addressingminor issues (e.g., stains, spills)independently.
- Reporting significant problemsto the appropriate departmentpromptly.
9.Flexibility andAdaptability
- Adaptingto schedule changes or additionalresponsibilities.
- Willingness to work onweekends, holidays, or during irregularhours.
10. TeamCollaboration
- Workingharmoniously with other attendants, supervisors, anddepartments.
- Assisting teammates duringhigh-demand periods or in challengingsituations.
- Prepare all the rooms or beds for new arrivalstaff.
- Report all maintenance/repair requeststo the Housing Supervisor/ Team Leader.
- Conductmonthly inventory of furniture's, fixtures, appliances,linens, cleaning materials, etc. asapplicable.
- Ensure that proper key controls arein place.
- Report any fire or safety hazard toHousing Supervisor/ Team Leader.
- Follow andrecommend measures to minimize all wastage of materials andamenities are used in theAccommodation.
- Provide overall assistance toP&C as required.
- Keeping all equipmentclean, tidy and well maintained as per the Accommodation OperationsManual, including proper and securestorage.
- Carrying out special tasks accordingto the assignments.
- Report any damaged ormissing items to the General Cleaner Supervisor for action andfollow up.
- Keeping all keys signed out in asecure manner and return them at the end of the shift to theambassador in charge.
- Ensuring that all teammembers enjoy their stay within the accommodation compound beingoffered the cleanliness and hygienic servicealways.
- Carrying out any other reasonableduties as assigned by the Housing Supervisor/ TeamLeader.
Qualifications
- Minimum 1 year of experience inHousing or Housekeeping.
- Good communicationskills.
- Knowledge in excel would be an addedadvantage.
- Should be able to work with minimumsupercisioon.
AccommodationManagement,Hospitality,Accommodation Booking Services
Employment Type : Full-time
Department / Functional Area: Hospitality
Experience: years
Gender: Male
Vacancy: 1
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