S P A Enterprise Services

2 weeks ago


Dubai, Dubai, United Arab Emirates S P A Enterprise Services Ltd. Full time

Note: Job Location: Dubai (Onsite Position)

Job Description:

Responsibilities:

  1. Well versed in ISU - Customer Service Base customizing and configuration.
  2. Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP).
  3. Hands-on configuration Knowledge in the following areas:
    1. Interaction Center.
    2. Move-in.
    3. Move-out.
    4. Service notification.
  4. Expertise in Queues (TRFC/QRFC) handling and troubleshooting.
  5. Experienced in SAP Business Master Data / Technical Master data configuration.
  6. Should have hands-on experience and architectural knowledge on SAP CS module with specific focus on interaction with third-party systems SYCLO, Work manager, and MRS.
  7. Well versed in Functional workflow design.
  8. Knowledge in web service integration with SAP S/4HANA.
  9. Knowledge in Mobile Applications like Fiori, etc.
  10. S/4 HANA Customer Management implementation will be an added advantage.
  11. Expertise in S/4HANA CMM WEB-UI Interaction Center, Complaints, and Customer service process.
  12. Should have hands-on experience and architectural knowledge on S/4HANA CMM module with specific focus on interaction with third-party systems IVR and CTI.
  13. Experienced in SAP Collection management WEBUI integration.
  14. IC web Client and SAP S/4HANA CMM Integration.
  15. Well versed in base customizing and WEBUI configuration.
  16. Module Expertise in SAP S/4HANA Service.
  17. Strong change management, business process mapping, and re-engineering experience required.
  18. Candidate must have good interpersonal skills, analytical skills, problem-solving skills, and technical documentation skills.
  19. One full life cycle implementation of SAP S/4HANA CS & CMM is an additional plus.
  20. Independently be able to work on project requirements in his/her specific work streams with quality deliverables.


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