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As a Lobby Ambassador you are responsible toreceive and give a warm welcome to our guests, providing anefficient and courteous approach at all times and your role willinclude key responsibilities such as-

  • Offer consistently professional,friendly, warm and engaging service
  • Beavailable for Guests at all times as a point ofcontact
  • Actively represent all standards of theArabian Cultural Connection program, and interact with guests usingthe coffee and dates station
  • Plays vital partin the Rotana Service Distinction program, by welcoming guests uponarrival to the hotel main door, escorting guests to check-in point,attending to guests on queue, greeting guests on their way tobreakfast and inquire about their satisfaction, and biddingfarewell to departing guests at the hotel maindoor
  • Use the Tablet Registration tool toregister guests on queue while waiting for their turn to check-inat the Front Desk
  • Extend personal service andattention to all Guests, with particular emphasis to Club Rotana,VIP Guests, and Rotana RewardsGuests
  • Proactively meet arriving guests at themain entrance and once they exit theirtransportation
  • Seeks out revenue opportunitiessuch as taking restaurant reservations, sales leadsetc.
  • Maintains and promotes up to dateknowledge of the hotel and local services and supply informationand respond to Guest queries
  • Deal promptly,efficiently and pleasantly with any queries
  • Beaware of all special offers, promotions, and packages at the hotelto promote to guests

Skills

Education,Qualifications &Experiences

You should ideallyhave a diploma / degree in hospitality with previous experiences inthe Front Office Department within a hotel. You must deal in apolite and sophisticated manner and have an excellent command ofthe English language, both spoken and written. Multiple languageability is considered as additional advantage.


Key Skills
Hospitality
Employment Type : Full-time
Department / Functional Area: Hospitality
Experience: 1 Years - 4Years years
Gender: Male
Vacancy: 1
Joining Date: Sat, 25 Jan 2025