Business Analyst

A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.

A Business Analyst, you will provide commercial analysis, market intelligence, and performance insights that support strategic and tactical decision-making, customer engagement, and measurable improvements in revenue, tonnage, customer retention, market share growth, and digital adoption.

In this role, you will:

• Analyse business performance data to identify trends, opportunities, risks, and performance variances, providing insights to support informed decision-making.
• Monitor and evaluate key performance indicators and business outcomes, highlighting gaps, identifying root causes, and supporting the development and tracking of improvement actions.
• Develop and maintain reports, dashboards, and analytical tools to provide stakeholders with timely visibility of performance, trends, opportunities, and progress against objectives.
• Conduct market, customer, competitor, and business analysis to identify emerging trends, evolving requirements, and opportunities to enhance business performance and customer value.
• Provide analytical support for business planning, reviews, projects, and strategic initiatives, ensuring recommendations are supported by data, insights, and business requirements.
• Coordinate with internal and external stakeholders to gather business requirements, validate findings, obtain market intelligence, and support the delivery of improvement initiatives and business objectives
• Manage relevant financial and administrative processes, including validation, stakeholder communication, issue resolution and mitigation of cost impacts.

Qualification

To be considered for this role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) in Logistics, Cargo, Air Cargo, or a related field.
• Minimum 5+ years of relevant experience in Logistics, Cargo, or Air Cargo.

Knowledge/Skills:

• Degree in Business Administration, Economics, Data Analytics, Marketing, Finance, or a related discipline.
• Professional certification in Business Analytics, Data Analysis, Commercial Management, or Market Intelligence (Preferred).
• Experience in logistics, cargo, aviation, commercial analytics, or a related field; experience in commercial analysis, business performance reporting, market research, or a related analytical role; experience within aviation, logistics, cargo, or multinational commercial environments (preferred).
• Exposure to outstation commercial operations, customer interactions, and change initiatives (preferred for Cargo roles); demonstrated experience engaging with customers, supporting account reviews, and presenting commercial insights and recommendations to internal and external stakeholders.
• Experience working across functions and geographies, with the ability to convert analysis into owned actions and measurable commercial outcomes.
• Knowledge of commercial performance metrics, market analysis techniques, reporting methodologies, and business planning processes.
• Understanding of aviation cargo markets, customer segmentation, and competitive market dynamics (Preferred for Cargo); awareness of cargo operations and the interdependencies between operational and commercial activities (Preferred for Cargo).
• Knowledge of customer relationship management principles, customer segmentation, and account performance management (Mandatory).
• Strong analytical and problem-solving skills; advanced data analysis and reporting capabilities.
• Advanced proficiency in Microsoft Excel, Power BI, CRM tools, and relevant commercial or reporting systems.
• Effective written and verbal communication skills; strong customer engagement, stakeholder management, and presentation skills, with the ability to communicate complex insights clearly and influence action.
• Willingness and ability to undertake regular business travel across Europe and other assigned markets, based on business requirements.

Preferred Skill:

• Data visualisation and dashboard development skills (e.g., Power BI).
• Stakeholder management and presentation skills.
• Ability to translate complex data into actionable business insights.

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