Dialler and Reporting Analyst

4 weeks ago


Dubai, Dubai, United Arab Emirates The Cigna Group Full time

OVERVIEW

As the Dialler & Reporting Analyst, you will be accountable for the day-to-day performance & maintenance of the telephony dialler system, management of daily lead adherence to contact strategy and regulatory compliance, Reporting and Analysis, as well as the monitoring of Real-Time adherence for a Global Sales, Internet & Retentions operations.

This role will also be responsible for liaising with front-line operations to communicate performance updates and making pro-active changes to capitalize on opportunities. Maintenance and distribution of reports in addition to detailed analysis will also be expected. As a key part of the sales support operation, you will be expected to continue to drive aggressive growth by maximizing opportunities and increasing efficiencies where identified.

YOUR ROLE

As Dialler & Reporting Analyst, you will play a key role in driving the telephony improvements to the operation. You will be responsible for spearheading the Internet Sales Team telephony and analytics efforts while driving recommendations and enhancements to accelerate the growth of the channel.

Key accountabilities:

  • Provide telephony and data support to the global Telesales & Retentions functions.
  • Maintain performance standards for telesales functions on-site in DIFC office.
  • Accountability for the Internet Sales Team reporting
  • Work as a wider, remote team to offer cross site support where necessary.
  • Optimise in-week dialler strategy to maximise potential sales performance based on data analysis.
  • Work closely with internal and external teams to enhance capabilities.
  • Define and maintain calling schedules.
  • Ensure data penetration meets desired levels through pro-active list management and operational co-operation.
  • Provide regular updates to key stakeholders within the business on performance.
  • Ensure regular distribution of business reports for multiple areas – Telesales/Retentions/Broker
  • Carry out ad-hoc analysis as required to support business initiatives and change management.
  • Be the first point of contact between Telesales and Sales Operations for ad-hoc dialler queries and troubleshooting.
  • Be aware of regulatory and compliance updates relevant to our business areas.
  • Monitor Real-Time SLA performance on our Inbound channels and report to stakeholders.

YOUR PROFILE

  • Ability to work closely with key stakeholders at all levels up to and including senior executive team.
  • Strong Excel skills
  • Knowledge of Salesforce CRM
  • Previous contact center experience in a sales environment
  • Excellent communication and presentation skills
  • Experience in strategy development and implementation.
  • Ability to maintain suite of operational reports.
  • Understanding of data and driving data decisions
  • Ability and awareness to identify sales trends.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.



  • Dubai, Dubai, United Arab Emirates The Cigna Group Full time

    OVERVIEWAs the Dialler & Reporting Analyst, you will be accountable for the day-to-day performance & maintenance of the telephony dialler system, management of daily lead adherence to contact strategy and regulatory compliance, Reporting and Analysis, as well as the monitoring of Real-Time adherence for a Global Sales, Internet & Retentions operations.This...

  • Data Analyst

    1 week ago


    Dubai, Dubai, United Arab Emirates UKR Group Full time

    Position: Data Analyst (with Dialler experience)Location: Business BayDepartment: Call Centre OperationsReports to: Call Centre ManagerKey Responsibilities: Analyse call centre performance data, including call volume, call duration, wait times, and agent performance. Monitor and evaluate the effectiveness of the dialler system, identifying trends and areas...

  • Reporting Analyst

    1 week ago


    Dubai, Dubai, United Arab Emirates Gulf Ticket General Trading LLC Full time

    We are looking for a detail-oriented Reporting Analyst who will be responsible for analyzing and interpreting data to provide insights and recommendations to the management team. In this role, you will be expected to design and generate reports, as well as identify trends and patterns to help improve business operations. If you have a strong analytical...


  • Dubai, Dubai, United Arab Emirates Charterhouse Consultancy PTE Ltd Full time

    Charterhouse are presently undertaking a search, for a leading services client, whom are in the process of looking to recruit an Analyst of Financial Reporting & Audit.About the roleThis role shall be focused towards the preparation and review of consolidated financial accounts and reports, at a group and business unit level, to ensure alignment to both...


  • Dubai, Dubai, United Arab Emirates CharterHouse Full time

    Job description:Charterhouse are presently undertaking a search, for a leading services client, whom are in the process of looking to recruit an Analyst of Financial Reporting & Audit.About the roleThis role shall be focused towards the preparation and review of consolidated financial accounts and reports, at a group and business unit level, to ensure...


  • Dubai, Dubai, United Arab Emirates Dentsu Aegis Network Full time

    The purpose of this role is to provide support for the collection, analysis, and dissemination of insights to our clientsJob Title:Reporting & Visualisation AnalystJob Description:Key responsibilities:Builds reports and dashboards with support from a leadCompletes quality checks of reports and dashboards with support from a leadIdentifies insights in...


  • Dubai, Dubai, United Arab Emirates Venture Search Full time

    Our client is a leading player in European power and gas trading, utilizing innovative strategies and technology to thrive in the ever-evolving energy sector. Join a team that fosters creativity, teamwork, and ongoing growth as they bolster their risk reporting team.Key Responsibilities:Risk Reporting: Contribute to preparing and analyzing risk reports for...


  • Dubai, Dubai, United Arab Emirates MatchaTalent Full time

    We are seeking an External & Market Reporting Analyst to join our Economics Research team. The ideal candidate will leverage advanced analytics to provide predictive insights into market dynamics, financial impacts, and strategic planning.Key Responsibilities:Analyze market trends in various sectors and prepare comprehensive market reports.Evaluate how...


  • Dubai, Dubai, United Arab Emirates athGADLANG Full time

    aG resources is looking to connect with Financial Reporting Analyst on an immediate basis for a reputable clientLocation:DubaiEducation/Experience: CA/ACCAFunctions of this Role: The major areas of responsibility include:Responsible for ensuring accurate and timely consolidation of financial data from various subsidiary entities to present a comprehensive...


  • Dubai, Dubai, United Arab Emirates Zurich Insurance Full time

    Reporting & Visualization Analyst | Zurich Insurance DubaiWith about 60,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    The purpose of this role is to provide support for the collection analysis and dissemination of insights to our clients Job Title: Reporting & Visualisation Analyst Job Description: Key responsibilities: Builds reports and dashboards with support from a lead Completes quality checks of reports and dashboards with support from a lead Identifies...


  • Dubai, Dubai, United Arab Emirates athGADLANG Full time

    aG resources is looking to connect with Financial Reporting Analyst on an immediate basis for a reputable client.Location: DubaiEducation/Experience: CA/ACCAFunctions of this Role:The major areas of responsibility include:Responsible for ensuring accurate and timely consolidation of financial data from various subsidiary entities to present a comprehensive...


  • Dubai, Dubai, United Arab Emirates athGADLANG Full time

    aG resources is looking to connect with Financial Reporting Analyst on an immediate basis for a reputable client.Location: DubaiEducation/Experience: CA/ACCA Functions of this Role: The major areas of responsibility include:Responsible for ensuring accurate and timely consolidation of financial data from various subsidiary entities to present a comprehensive...


  • Dubai, Dubai, United Arab Emirates Zurich Insurance Company Ltd. Full time

    Job Summary Zurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With around 55,000 employees serving customers in more than 215 countries and territories, we aspire to become the best global insurer as measured by our...


  • Dubai, Dubai, United Arab Emirates Zurich Insurance Company Ltd. Full time

    Job Summary Zurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With around 55,000 employees serving customers in more than 215 countries and territories, we aspire to become the best global insurer as measured by our...


  • Dubai, Dubai, United Arab Emirates Damac Properties Dubai Full time

    The job posting is outdated and position may be filled Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobsDeveloping checklists for reoccurring problems.Developing recommendations for procedures to prevent...


  • Dubai, Dubai, United Arab Emirates GE Gas Power Full time

    Job Description Summary: Job Description SummaryGE Gas PowerWelcome to tomorrow's energy—todayAccess to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and...


  • Dubai, Dubai, United Arab Emirates TASC Outsourcing Dubai Full time

    The job posting is outdated and position may be filled Managing master data, including creation, updates, and deletion.Managing users and user roles.Provide quality assurance of imported data, working with quality assurance analysts if necessary.Commissioning and decommissioning of data sets.Processing confidential data and information according to...


  • Dubai, Dubai, United Arab Emirates Zurich Insurance Group Full time

    Reporting & Visualization Analyst (6 months)Job SummaryZurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With around 55,000 employees serving customers in more than 215 countries and territories, we aspire to become the best...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job Summary Zurich is one of the worlds leading insurance groups and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With around 55000 employees serving customers in more than 215 countries and territories we aspire to become the best global insurer as measured by our...