![Etihad Airways](https://contents.bebee.com/companies/ae/etihad-airways/avatar-ZtFcq.png)
Salesforce Business Analyst
4 weeks ago
The Global Sales team collaborates closely with Travel Management Companies, Corporates, and Tour Operators worldwide. Utilizing Sales CRM (Salesforce) extensively to manage and support various stages of the sales process.
The Salesforce Business Analyst plays a key role in comprehending and analyzing business requirements regarding Salesforce. They are tasked with designing Salesforce solutions to meet these needs and providing a range of enhancements and system administration support for a suite of products utilized by Etihad to assist Sales systems and field sales teams globally.
Accountabilities- Collaborate with various program, product, and sales team leaders to identify current and future CRM needs and enhancements.
- Design, code, and implement Salesforce applications in conjunction with IT.
- Prepare detailed project artifacts such as business scope, user stories, wireframes, process maps, and user security needs.
- Act as a subject matter expert on Salesforce and industry processes.
- Provide training and documentation on Salesforce solutions to end-users.
- Identify areas for optimization of Salesforce solutions and collaborate with stakeholders for implementation.
- Conduct user acceptance testing.
- Bachelor's, Associates, or relevant Certifications in MIS, CS, IT, or equivalent work experience.
- Minimum of 3 years of industry experience as a Salesforce administrator or developer.
- Prior experience working as a business analyst for a CRM.
- Experience in Salesforce Digital Experiences and Sales Cloud.
- Proficiency in SFDC configuration and customization.
- Knowledge of Salesforce data models and leveraging the tool for complex requirements.
- Completion of Salesforce 'Trailhead' courses.
- Offer support and solutions for break/fix issues.
About Etihad Airways
Etihad Airways, the UAE's national airline, was established in 2003 and swiftly rose to prominence as a global aviation leader. Operating from Abu Dhabi, Etihad serves passenger and cargo destinations across various continents. Alongside its codeshare partners, Etihad provides access to numerous international locations. Renowned for its exceptional service, products, and response to COVID-19, Etihad has earned multiple accolades. Leading the industry in decarbonisation efforts, Etihad is dedicated to addressing the climate crisis through strategic partnerships and initiatives.
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