Client Support Officer-Spanish Speaker

4 weeks ago


Dubai, Dubai, United Arab Emirates MultiBank Group Full time

Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 12.1 billion. As a heavily regulated (11 financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

Seize the opportunity to work with a rapidly growing, world-class team spanning more than 20 countries, driven by innovation, collaboration, and customer focus.

Role Overview:

The Customer Support Representative will join our international team at our headquarters in Dubai. He/she will be working with a diverse and multinational team to help with the company's projects and customer servicing efforts.

Responsibilities:

  • Handle all client queries via live chats, emails and phone calls for the company's group; and other customer service duties assigned by the Customer Support department.
  • Understand, investigate, and resolve all client's complaints by following the internal procedures.
  • Process appropriate verification procedures based on types of clients, and handle various issues in the best interest of both the customer and the company.
  • Act as the initial point of contact for existing clients and assist them with all their queries and coordinate with the other departments.
  • Provide information to potential customers in regards to the company's various services and products.
  • Update the CRM system regularly and accurately.

Requirements:

  • Experience in financial institutions in a must and experience in Forex is a big plus.
  • English language is a must, English/Spanish is mandatory.
  • Experience in CRM systems.
  • Proper command of Microsoft Excel and Microsoft office suite.

Benefits:


• Exciting work challenges


• Collaborative work environment


• Career advancement opportunities


• Market-based salary

Become a part of our diverse, world-class team, collaborating with multicultural professionals from around the globe. Make a lasting impact in the financial industry and grow your career with MultiBank Group

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