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Programme Manager

3 months ago

Dubai, Dubai, United Arab Emirates Pearson Full time

Overview

At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. Through our worldwide network of test centres and partnerships within virtually every industry, we deliver high-stakes exams empowering professions to certify and license individuals across the globe.

Learn more about Pearson VUE and our parent company Pearson, the world's leading learning company, at

We are seeking an enthusiastic and talented Programme Manager to support our Middle East clients in delivering professional exams. The role involves client account management and the delivery of exam programmes.

We hope you are the exceptional person we are looking for to join our supportive and diverse team. If you share our passion for helping customers throughout their learning and assessment journeys, then please apply to express your interest or reach out and contact us for an informal chat if you would like to know more.

Key Responsibilities

  • Building and maintaining strong relationships with both existing and future clients
  • Managing the provision of exam services to assigned clients and their learners
  • Contract management of key programmes and change control
  • Leading complex projects to plan, deliver and report on the agreed products, services, and deliverables
  • Planning to meet clients' exam dates and candidate volumes
  • Measuring performance against the client contract and any relevant key performance indicators
  • Managing all aspects of delivery including risks, issues, quality, scope, cost, and timelines
  • Leading client-facing meetings independently and ensuring that the team follow-up on any agreed commitments
  • Ensuring that projects are formally closed, reviewed, and lessons learned are actioned
  • Coaching and supporting junior team members
  • Managing subcontractor performance and agreements
  • Contributing to tenders for new business

Essential Experience & Qualifications

This position maps to C1 on the career framework.

  • A minimum of 3 years' professional experience delivering services for customers in a commercial environment
  • Experience with the delivery of computer-based assessments and qualifications within the education sector is preferred
  • University degree or equivalent experience
  • A recognised project management qualification and/or PRINCE2 Practitioner certification is preferred
  • Excellent communication (written and verbal) skills in Arabic and English
  • Ability to build outstanding working relationships
  • Experience of working with cross-functional teams
  • Strong knowledge of project management tools and techniques
  • Problem solving, negotiation and decision making skills
  • IT Literacy
  • Exceptional listening and influencing skills to create and maintain successful business relationships
  • Commercial understanding and a pragmatic approach
  • A valid non-restricted passport

Working Arrangements

We value the well-being of our people. That's why, for most roles, we offer flexibility in how and where we work - be it from home, an office, or during non-traditional hours. You can help us build a more inclusive learning culture where everyone has the capability to unlock new skills and claim new opportunities.

  • Hybrid or remote working with travel to the local office
  • Monday to Friday 09:00 to 17:30 hours, with a commitment to peak time requirement as may be required to fulfil project / global client needs.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 16528