Services Specialist II
4 weeks ago
- Ensure production processes run reliably and efficiently.
- Planning and organizing production schedule.
- Promote and Drive an EHS & Quality based Services Culture
- Assessing project and resource requirements.
- Organizing and plan for repair and routine maintenance for the customer equipment's.
- Receive equipment's and verify goods after jobs
- Follow-up on required service level for the received equipment and share it with the external customer.
- Review& Share Repair cost quotes with the external customer and secure approval for the required repair.
- Plan and schedule Shop production to meet with the customer KPI's
- Liaise between customer and shop for the required parts and ensure parts are secured for production.
- Liaise between customer and Inventory team for parts shortage arrangements.
- Coordinate between customer and shop to ensure continuous service delivery.
- Share production schedule update with the customer on daily and weekly basis.
- Manage and entertain customer requirements to ensure 100% customer satisfaction
Qualifications/Requirements:
- Bachelor's degree at Engineering from a reputable university or college (Electronics, Mechanical, or Industrial)
- fluent in English (oral and written) and have excellent all-round communication skills.
- Have ability to manage effectively in a dynamic and fast-paced environment.
- Show good problem-solving and analytical skills, with the ability to identify and implement improvements
- Have the ability to coordinate between workshop and customer, to ensure 100% success in deployments delivery and KPI's.
- Be able to work efficiently in shifts and extended hours.
- (Preferred) Previous oil and gas experience
- Be able to use Planning and negotiation skills, to achieve KPI's and Delivery.
Skills:
- Interpersonal Skills.
- Customer Service Skills.
- Organization.
- Collaboration.
- Negotiation.
- Conflict Resolution.
- Problem-solving.
- Time management.
- Lean Manufacturing.
- Workflow Development.
- Communication.
- Aptitude for personnel management.
- Microsoft Office skills
- Self-Motivation.
- Multi-tasking.
- Team Player.
Desired Characteristics:
- Have good attention to detail with good analytical skills.
- Have good English communication skills both oral and written
- Have good accounting knowledge
- Hardworking and willing to learn
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