Area Manager, Cargo Operations

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

As an Area Manager, you have direct operational responsibility for service delivery performance for cargo warehouse, freighter ramp and road feeder services at stations within a designated area (Central Asia)

Responsible to manage locally based Etihad Cargo teams – internal and external - via implementation of effective SGHA/SLA and KPI monitoring ensuring that service delivery standards and achievement of procedural compliance is maintained across the area and well aligned with Commercial expectations and product development.

ACCOUNTABILITIES

  • Establish and maintain close working relationships with the Service Providers, Ramp Handlers, GSAs, commercial teams and airport management for providing sufficient resources to achieve On-Time Departure Performance especially for freighter and RFS operations.
  • Lead and establish best practices to ensure all flights are maximized to their capacity and conduct review of processes and procedures for improvement of service delivery such as reduction in UTLs, operational discrepancies and offloads.
  • Responsible for service delivery of a designated area through SGHA/SLA's and KPI/Cargo iQ measurement. Identifying areas of improvement with local EY teams and third party providers.
  • Manage resource allocation on stations within designated area and potentially where EY Cargo staff are deployed, ensuring work load distribution and optimum utilization in consideration of operational peaks and troughs.
  • Administer Premium Elite/VIP/SHS movement closely to achieve set FAB target, Cargo iQ and eAWB performance.
  • Responsible for the oversight of cargo operations to include GHA ramp interface / supervision of freighter/charter operations to drive and improve OTP in a highly challenging environment.
  • Implement measurement tools to gauge overall performance of flights and resources and implement KPI's to highlight business needs and requirements.
  • Responsible to conduct regular inspections and audits on the facility(s) to ensure work progress and services complies with all regulatory requirements for Safety (under SMS guidelines), Security and Dangerous Goods regulations and compliance with EY procedures.
  • Coordinate with officials and government bodies to ensure smooth processing of EY cargo in line with all current legislation and regulations.
  • Lead and conduct investigations in to any cargo related safety occurrence within designated area , ensuring effective root cause analysis with tangible corrective actions that mitigate any further re-occurrence
  • Support Regional Cargo Sales and Premium Elite teams, by participating in customer visits at key stations within the designated region and identify opportunities to improve within cargo services offered to the customer.

EDUCATION & EXPERIENCE

  • Minimum High School Education, University degree desirable. Further education in logistics/aviation and/or business management is a definite advantage.
  • Five to seven years cargo operations experience is required with at least one year in a management role with multiple stations scope.
  • Experience in managing multi station cargo operations, Cargo handling systems and messaging requirements.
  • Industry training in DG/Cargo Operations/Security/Quality and Auditor training an advantage.
  • Understanding of budgetary controls related to cargo handling at network stations.
  • In-depth knowledge of Cargo iQ, industry standards and Legal Regulation. Knowledge of freighter aircraft specifically the – 777F.
  • Excellent written and verbal communication skills, High computer literacy, Strategic planning and project management skills

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

To learn more, visit



  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    As an Area Manager, you have direct operational responsibility for service delivery performance for cargo warehouse, freighter ramp and road feeder services at stations within a designated area (Central Asia) Responsible to manage locally based Etihad Cargo teams – internal and external - via implementation of effective SGHA/SLA and KPI monitoring ensuring...

  • Cargo Supervisor

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisCoordinate a team of agents and liaise with maintenance and guest services to ensure a wide range of airport operations are handled smoothly and effectively.AccountabilitiesSupervise airport resources and equipment utilization to ensure the efficient and timely execution of operations according with working instructions, safety procedures and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisThe Manager Operations Documentation (MOD) reports to Head of Flight Operations Support and responsible to lead and manage the Technical Writer team and Documentation Assistant team to deliver day to day Operational support to Etihad Operations.AccountabilitiesTo oversee, track and report on Operations Documentation Projects approved by the Business....

  • First Officers

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Cargo Full time

    Etihad Airways is currently looking for B777 Non Type Rated First Officers for their cargo operation.Required skillsA minimum of 2500 hours total flying time.A minimum of 1500 hours on multi crew, glass cockpit or high performance military jet500 hours should be on any Boeing aircraftCurrent on any Boeing aircraftICAO current and unrestricted...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Job Description include (but is not limited to): Responsible for Safety and Security of the aircraft and Cargo on board, as far as their duties are concerned; and in the absence of the Commander for any reason.Maintain familiarity with Etihad's Operations Manual as are necessary to fulfil their function both professionally and safely.Assist the Commander as...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Job Description include (but is not limited to): Responsible for Safety and Security of the aircraft and Cargo on board, as far as their duties are concerned; and in the absence of the Commander for any reason.Maintain familiarity with Etihad's Operations Manual as are necessary to fulfil their function both professionally and safely.Assist the Commander as...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    As a Revenue Management Cargo officer, you will be responsible to maximize revenue and capacity of EY Freighter's & Passenger's Aircraft through analysis and decision making whilst considering operational constraints. Accountabilities: Capacity EvaluationEvaluate and decide on capacity requests received from EY Network beyond AUH respecting the SLA.Handle...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Job Description: Responsible for Safety and Security of the aircraft and Cargo on board. Maintain familiarity with Etihad's Operations Manual. Assist the Commander with administrative duties. Support crew discipline and conduct standards. Carry out duties in accordance with Etihad's policies. Ensure safe navigation and compliance with flight plans. Provide...

  • Manager IFE Content

    3 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    PurposeThe Manager IFE content and Publications collaborates closely with the Manager IFE department to oversee the daily operations of IFE content, including the Atlas magazine, across the EY network. The role involves assisting in content and magazine development, production, and distribution to maintain high standards of quality and consistency....

  • IT Network Manager

    4 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisResponsible for the management of EAG network infrastructure and services (LAN, WAN, campus, voice, video, Wi-Fi, Internet) configuration management, availability management, performance management, capacity management, provisioning management, de-provisioning management, upgrades, maintenance, support, consumption management, change management,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisIn this role, you will contribute to the digital transformation process of Etihad's Revenue Management area to transform it into a competitive advantage for the company. Implement data science models in areas of pricing, forecasting and optimization to drive incremental revenues and improve efficiency. Research and assess cutting edge...

  • Manager HR Technology

    4 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisTo execute HR Information Systems related administrative tasks in line with HR/business needs on an ongoing basis in a SaaS environment. Ensure housekeeping activities related to regular system checks, validations and updates are completed in a timely and accurate mannerAccountabilities• Current State Assessment- Inventory of HRIS application and...

  • Training Manager

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisThe manager will ensure that the training programs meet the highest quality standards while also ensuring compliance with applicable GCAA regulations, ICAO Trainair Plus regulations as well as any other applicable training regulations. This role requires a deep understanding of applicable GCAA regulations and ICAO Trainair Plus standards, as well as...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisShape and implement strategies that enhance people policies, processes and systems , Spearhead impactful change initiatives that drive transformation at a cultural level , Continuously support the enrichment of the employee experience. The Senior Manager, Talent Performance is instrumental in driving strategies and implementing initiatives to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisSupport the process to develop and deliver an economically and operationally optimized passenger and cargo schedule, ensuring timely and accurate publication of operating and marketing flight schedules aligned with Etihad Aviation Group's strategy.AccountabilitiesSupport the schedule delivery/development process for key deliverables:Short-term...

  • Manager Pricing

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisIt's an exciting time to work for Etihad Airways and in particular our Revenue Management function; we've grown from a national carrier to a global aviation group, transforming the industry through creativity and innovation with a clear drive to optimize commercial value whilst delivering exceptional products and services to our guests.We have an...

  • Operations Manager

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Charterhouse Full time

    Charterhouse is partnering with a Multi-Million Asset Management firm who is looking to hire an Operations Manager to head up their Investment team, across a Multi-Asset portfolio. About the role Reporting to the Chief Investment Officer, this role will oversee the trade execution in order to optimize trading strategies and minimize execution costs whilst...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisOur Finance Senior Manager will be responsible for: (a) Overseeing the financial management and consolidation of Etihad Airways PJSC and its subsidiaries.(b) Ensuring seamless transaction flow from the Treasury management system to the SAP Financial system, and meticulous accounting of significant transactions in the company's records.(c) Conducting...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisOur Talent Acquisition team is committed to attracting and retaining phenomenal candidates, building a diverse workforce and introducing our new joiners to rewarding careers. We are ambassadors of our employer brand and believe the candidate experience should be at the forefront of everything we do. We believe hiring is based on relationships, rather...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    PurposeThis position is responsible for the design, development and implementation of B2B Products and Programs within Etihad's sales products by ensuring the smooth operation of various tasks and processes crucial to our sales programs. The candidate will be responsible to support driving Etihad's sales performance through a refreshed catalogue of products...