Cargo Controller

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time
Synopsis

Part of a 24/7 Cargo Operations Center that provides live monitoring of shipments focused on high yield products and special loads, service recovery of every irregularity and proactive communication with affected customers.

On a shift basis, they will monitor different dashboards and KPIs based on defined performance requirements in relation to OTP, Cargo IQ standards, SLAs, FAP, etc. They must ensure safe, secure and on time delivery of all high profile shipments on key routes flights, by close coordination with relevant stakeholders all across HUB and Network.

Accountabilities


• Monitor and track Special loads and Products via different platforms and system support to ensure they are processed on time as per SLA

• Communicate with different stakeholders for any identified gaps or delay in processing cargo via different cargo milestone for immediate attention to prevent it from failing

• Act swiftly and communicate proactively with customers and internal parties about any change in bookings and address root causes on relevant deviations, seeking continuous process improvements.

• Engage relevant stakeholders in constructive and effective problem resolution, avoiding unnecessary costs and delays in Cargo Delivery

• Real time monitoring of all Irregularities with dedicated attention to special products and high value customers.

• Support the Commercial Products and Hub Quality Team by taking full responsibility of the end-to-end shipment process monitoring.

• Support in setting up measurement tools and implementation of relevant KPIs within the department

• Responsible in reporting and provide root cause analysis of service delivery failures, such as MSCA, FDCA, MSAW, FDAW; and for addressing relevant stakeholders for improvement

• Provide 1st level of investigation on reported service failures and delays, arranging efficient recovery

• Work independently and be able to assess the financial impact of service recovery alternatives, as well as evaluate solutions to best deliver customer satisfaction.

• Comply with Etihad communication standards and represent the company values towards external and internal customers.

Education & Experience


• Educated to at least high school level, preferably diploma level in logistics, operations management or related discipline; with acquired specialization in cargo handling operations,.

• At least three years of cargo operations and/or cargo customer experience.

• Good understanding of computer airfreight specifications

• In depth knowledge of industry standards and Legal Regulations

• Industry training in DG/AVI/ Cargo Operations/Security/Customer Service

• Fully conversant with cargo handling processes, procedures and regulatory compliance expectations

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

To learn more, visit


  • Cargo Supervisor

    4 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisCoordinate a team of agents and liaise with maintenance and guest services to ensure a wide range of airport operations are handled smoothly and effectively.AccountabilitiesSupervise airport resources and equipment utilization to ensure the efficient and timely execution of operations according with working instructions, safety procedures and...

  • Cargo Supervisor

    2 months ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisCoordinate a team of agents and liaise with maintenance and guest services to ensure a wide range of airport operations are handled smoothly and effectively.AccountabilitiesSupervise airport resources and equipment utilization to ensure the efficient and timely execution of operations according with working instructions, safety procedures and...

  • Cargo Duty Manager

    1 month ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisThe job holder is responsible for ensuring reliable and consistent platform of performance capability. He or she must lead and manage a shift ensuring all aspects of cargo handling is taken care from airside to landside. Compliance with customer requirements and company procedures, Safety, Security, Quality and Health & Safety are the key areas...

  • Cargo Duty Manager

    4 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisThe job holder is responsible for ensuring reliable and consistent platform of performance capability. He or she must lead and manage a shift ensuring all aspects of cargo handling is taken care from airside to landside. Compliance with customer requirements and company procedures, Safety, Security, Quality and Health & Safety are the key areas...

  • Cargo Duty Manager

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Press Tab to Move to Skip to Content LinkThe job holder is responsible for ensuring reliable and consistent platform of performance capability. He or she must lead and manage a shift ensuring all aspects of cargo handling is taken care from airside to landside. Compliance with customer requirements and company procedures, Safety, Security, Quality and Health...

  • Cargo Duty Manager

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Synopsis:The job holder is responsible for maintaining a high-performance platform. They lead and oversee cargo handling from airside to landside, ensuring compliance with customer requirements, company procedures, safety, security, quality, and health & safety.Accountabilities:- Ensure compliance with industry regulations, IATA guidelines, and company...

  • Cargo Duty Manager

    6 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisActing as main POC for all stakeholders and airline functions in AUH Cargo Operations Centre, with and extended focus on monitoring all aspects of inbound quality, physical, documents and messaging and form a strong link to the Cargo Network & Delivery team.Lead and direct a 24/7 Cargo Operations Center team with focus on Global Partners, escalation...

  • Cargo Duty Manager

    7 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisActing as main POC for all stakeholders and airline functions in AUH Cargo Operations Centre, with and extended focus on monitoring all aspects of inbound quality, physical, documents and messaging and form a strong link to the Cargo Network & Delivery team.Lead and direct a 24/7 Cargo Operations Center team with focus on Global Partners, escalation...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    As an Area Manager, you have direct operational responsibility for service delivery performance for cargo warehouse, freighter ramp and road feeder services at stations within a designated area (Central Asia) Responsible to manage locally based Etihad Cargo teams – internal and external - via implementation of effective SGHA/SLA and KPI monitoring ensuring...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    As an Area Manager, you have direct operational responsibility for service delivery performance for cargo warehouse, freighter ramp and road feeder services at stations within a designated area (Central Asia) Responsible to manage locally based Etihad Cargo teams – internal and external - via implementation of effective SGHA/SLA and KPI monitoring ensuring...

  • Head of Cargo Products

    19 hours ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Synopsis We have an exciting opportunity has become available within our Cargo Division due to the wider expansion across the organisation. In this role, you will manage, lead and coach the Cargo product specialist managers to drive the commercial focus on premium products – SAFEGUARD/Armaguard JV, Temperature Control – Pharmaceuticals, FAST-TRACK,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Press Tab to Move to Skip to Content Link Responsible for the day-to-day operation of the Export control system and resolution of any potential non-compliances, avoiding or minimizing penalties and fines, as well as liaising with applicable internal and external stakeholders. This also includes highlighting any areas of risk exposure, to be covered in...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Export Control Officer Jobs In Dubai 2022 | Etihad AirwaysJob Responsibilities:Responsible to ensure that all cargo transported by Etihad Cargo complies with local and international Export control laws and regulations, through the use of automated tools and other official data sources.Accountable for monitoring the day-to-day screening of all shipments...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Export Control Officer Jobs in Abu Dhabi | Etihad Airways JobsDescription:Responsible for the day-to-day operation of the Export control system and resolution of any potential non-compliances, avoiding or minimizing penalties and fines, as well as liaising with applicable internal and external stakeholders. This also includes highlighting any areas of risk...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Job Description include (but is not limited to):Responsible for Safety and Security of the aircraft and Cargo on board, as far as their duties are concerned; and in the absence of the Commander for any reason.Maintain familiarity with Etihad's Operations Manual as are necessary to fulfil their function both professionally and safely.Assist the Commander as...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Job Description include (but is not limited to): Responsible for Safety and Security of the aircraft and Cargo on board, as far as their duties are concerned; and in the absence of the Commander for any reason.Maintain familiarity with Etihad's Operations Manual as are necessary to fulfil their function both professionally and safely.Assist the Commander as...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Job Description include (but is not limited to): Responsible for Safety and Security of the aircraft and Cargo on board, as far as their duties are concerned; and in the absence of the Commander for any reason.Maintain familiarity with Etihad's Operations Manual as are necessary to fulfil their function both professionally and safely.Assist the Commander as...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisSupport the digitalisation of the cargo business through oversight of the cargo business system, through effective and ontime updates in line with industry best practices and ensuring users are trained and supported through the 1st level help desk support teams.AccountabilitiesLeadership responsibility of monitoring cargo systems compliance team ...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisSupport the digitalisation of the cargo business through oversight of the cargo business system, through effective and ontime updates in line with industry best practices and ensuring users are trained and supported through the 1st level help desk support teams.AccountabilitiesLeadership responsibility of monitoring cargo systems compliance team ...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    As a Revenue Management Cargo officer, you will be responsible to maximize revenue and capacity of Etihad Freighter's & Passenger's Aircraft through analysis and decision making whilst considering operational constraints. AccountabilitiesCapacity Evaluation:Evaluate and decide on capacity requests received from EY Network beyond AUH respecting the SLA....