Customer Service Representative

1 month ago


Dubai, Dubai, United Arab Emirates Schenker LLC Full time
The role of the CSR is to oversee the daily operations of the Warehouse and CSR activities of the group in which the individual is assigned too. The Operations Controller will be required to effectively manage the team with the aim of executing assigned tasks to meet operational KPI's. The role would also require the individual to validate and maintain all data pertaining to the billing of the assigned group and support the Operations Manager towards driving daily task completion. In case of any escalation the CSR would be required to communicate, escalate, and coordinate with the Contract Managers and the Operations Manager. Responsibilities :
  • Act as single point of contact for any relevant operational (for the respective group) and administrative issues customer's related
  • To take responsibility for the quality of the group by achieving and challenging the targets of the group in align with Ops lead and WH ops Team leader
  • Coordinate with team concerned to ensure all aspects of inbound and outbound orders including warehousing are done in a timely manner and update client.
  • Utilise SAP software proficiently for effective warehouse management and inventory tracking
  • Communicate with internal & external stake holders to ensure all requirements are met as per SLA's.
  • Update trackers and daily delivery status with customers.
  • Prepare monthly KPI reports and share data to prepare MBR & QBR with respective Business leads
  • To support and encourage team ethics and values within the work environment
  • Compliance with Quality Safety Health Environment policies and requirements.
  • To follow the QSHE guidelines and working instructions for all daily tasks and not to put others at risk.
  • To report any all incidents, hazards, and unsafe practices in the working environment to the Operations Team lead and QSHE team in a timely manner as per the relevant working instructions.
  • Update and maintenance of Operational and Billing SOP
  • Closely monitor and guide operations and pro-actively initiate/implement corrective actions to ensure the alignment between operations and the customer's expectations in terms of SOP/Procedures.
  • Drive & Suggest (Internal / external) processes optimization in collaboration with Operations leads (Process & System teams & Operations manager)
  • Handling and coordination of "special projects " (e.g., EDI, Invoicing Audit)
  • Implement a procedure to increase invoicing accuracy in collaboration with the business units / Operational team.
  • Monitor and ensure that all customer orders are issued, picked, packed, and shipped in a timely manner with minimal delays.
  • Responding in a timely manner to their clients of Inbound & Outbound shipping dates, anticipated delays and any other additional information needed by customer using e-mail or telephone.
  • Provide data to OPS lead for analysing previous day's achievements with the complete team & support with order details for resource planning.
  • Prepare and participate the group for all customer Audits and execute corrective actions based on findings
  • Support for Continuous Improvements. Identify & optimize processes together with the Operations excellence team.
  • Ensure that each client transaction is invoiced to the customers as per the agreed rates on a timely basis as per management deadlines.
  • Ensuring invoices are dispatched in line with agreed process.


  • Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...


  • Dubai, Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    Attractive Commission Structure AvailableWe are looking for a well-spoken Telesales / Customer Service Representative with Own Visa (Only Female) to be responsible for sales over the telephone. The telesales Executive's responsibilities include contacting potential customers, focusing on customer needs to close & achieve target sales, and documenting...

  • Customer Service

    6 days ago


    Dubai, Dubai, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a Arabic Male who has experienceas a customer service:Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they...


  • Dubai, Dubai, United Arab Emirates First & Fig Marketing Solutions, inc. Full time

    _We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. _Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times....


  • Dubai, Dubai, United Arab Emirates Generation10 LLC Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...


  • Dubai, Dubai, United Arab Emirates Al Ghaf General Trading LLC Full time

    Customer Service Representative Responsibilities: Upholding a consistently positive, empathetic, and professional approach when interacting with customers. Providing timely responses to customer inquiries. Engaging with customers across multiple communication mediums. Recognizing and addressing customer complaints effectively. Acquiring comprehensive...


  • Dubai, Dubai, United Arab Emirates Arab Emirates Careers Full time

    Customer Service Representative | Arab Emirates Careers DubaiWe're looking for a friendly, empathetic, and customer-focused individual to join us as a Customer Service Representative. In this role, you'll be the first point of contact for our customers, helping them with inquiries and ensuring they have a positive experience. The ideal candidate will have...


  • Dubai, Dubai, United Arab Emirates GM4 Creative Sign Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...


  • Dubai, Dubai, United Arab Emirates FOOD TRADING GROUP Full time

    Job descriptionAn exciting job opportunity for Customer service Representative (FMCG/Food Trading background) professional Immediate JoinersWith its Headquarters based in Lebanon, a representative office in Limassol-Cyprus, and distribution companies in Dubai, Abu Dhabi, Riyadh, Jeddah, Beirut, Limassol and Erbil, We serves the Levant and GCC (Gulf)...


  • Dubai, Dubai, United Arab Emirates FOOD TRADING GROUP Full time

    Job descriptionAn exciting job opportunity for Customer service Representative (FMCG/Food Distribution background prefered ) professional Immediate JoinersWith its Headquarters based in Lebanon, a representative office in Limassol-Cyprus, and distribution companies in Dubai, Abu Dhabi, Riyadh, Jeddah, Beirut, Limassol and Erbil, We serves the Levant and GCC...


  • Dubai, Dubai, United Arab Emirates IENGLISH LANGUAGES INSTITUTE Full time

    Customer Service Representative / OperationsA reputable English Training Center in UAE particularly in Dubai is in need of a Customer Service Representative / Operations to join us on a full-time basis.Our vision is setting an example of remodeling by showing initiative, modifying the perception of training, while redesigning and replacing the old...


  • Dubai, Dubai, United Arab Emirates New Arab Emirates Careers Full time

    Customer Service Representative | New Arab Emirates Careers DubaiHere you will find each and every Company's jobs at one place. We are providing a facility for job seekers to visit our website and apply for any job available at any company through our platform. We are also posting job opportunities from different employers to help you to get your next...


  • Dubai, Dubai, United Arab Emirates Align Staffing Solutions Full time

    A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.Salary: AED3,000.00 per monthExperience:- customer service: 1 year...


  • Dubai, Dubai, United Arab Emirates CITY MAIDS CLEANING SERVICES Full time

    CUSTOMER SERVICE REPRESENTATIVE IS URGENTLY REQUIRED FOR 20 YEARS OLD COMPANY IN DEIRA, DUBAIWe are seeking an experienced Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our valued clients. This position requires excellent...


  • Dubai, Dubai, United Arab Emirates Emirates EHSS Full time

    Customer Service Representative | Emirates EHSS DubaiWe are providing all opportunities to get a job in UAE. Here you can get latest jobs from top organizations hiring in UAEWe're on the hiring for a dedicated customer service representative to handle our client inquiries and grievances. Success in this position requires maintaining composure under stress...


  • Dubai, Dubai, United Arab Emirates Apex Employment Services Full time

    Customer Service RepresentativeRequirements and Skills: Manages a high volume of incoming calls for order status checks, as well as taking orders.Provide accurate, valid, and complete information by using the right methods/systems. Meet personal/customer service team targets. Previous Optical experience would be an added advantage.Proven customer support...


  • Dubai, Dubai, United Arab Emirates Emirates NBD Full time

    Customer Service Representative | Emirates NBD DubaiEmirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has...


  • Dubai, Dubai, United Arab Emirates Health Road Catering Full time

    We are seeking a dedicated Customer Service Representative with excellent communication skills in both English and Arabic to join our night shift team. As a Customer Service Representative, you will be responsible for providing outstanding assistance to our customers, addressing their inquiries, resolving issues, and ensuring their overall...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    **Position Overview: Customer Service Representative**As a Customer Service Representative, where your focus on customer satisfaction will drive success. Responsible for addressing inquiries, resolving issues, preparing reports and ensuring a positive customer experience.Key Responsibilities: Assist customers in navigating products/services, addressing...


  • Dubai, Dubai, United Arab Emirates OQOOD Full time

    Customer Service Representative | OQOOD.AE DubaiBrowse our current job positions and discover what it's like to work for a lively, multicultural firm if you're interested in joining OQOOD team of Drivers, Engineers, Accountants, or aviation and airport services.We are seeking an experienced CSR to assist and support with handling and resolving customer...