Captain - in Room Dining

1 week ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Food and Beverage & Culinary

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned trolley & tray and ensure room & floor clearance done properly. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports
  • NA
  • Titles of Direct Reports
  • NA

CANDIDATE PROFILE

Experience:

  • Minimum of 2year experience of a similar position within a five star hotel
Skills and Knowledge- Minimum lifting 20 lbs.

  • Ability of verbally communicate effectively with guests and coworkers.
  • Pushing, pulling, bending, stooping, upward reaching
  • Exposure to cleaning chemicals
  • Exposure to extreme temperatures
  • Prolonged periods of standing and/or walking
  • Leadership skills
  • Training and motivating skills
  • Systems (Micros, Fidelio, LMS, Respack, Info time)
Education or Certification

  • High school diploma or GED; 4 years' experience in the food and beverage, culinary, or related professional area.

SPECIFIC DUTIES

  • The_ _following_ _are specific responsibilities and contributions critical to the successful performance of the position:_
  • Open and close shift in accordance with manager's checklist.
  • Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.
  • Properly execute revenue and check control procedures on shift.
  • Maintain a safe and sanitary work environment for all associates and guests.
  • Perform cashier duties, if required. This involves handling tickets and cash as per Marriott International Food and Beverage SOP.
  • Ensure room service is fully staffed and able to handle volume of business; periodically check and assist as necessary.
  • Provide floor coverage during all meal periods.
  • Conduct taste panels and menu classes on a daily basis for room service.
  • Complete scheduled inventories of supplies, food, and liquor to check stock and requisition necessary supplies
  • Inspect storage areas for organization, use of First In First Out (FIFO), and cleanliness and rectify any deficiencies
  • Follow property key policies, including checking out and returning keys to appropriate departments.
  • Attend and conduct meetings as required.
  • Ensure all side work is done on a daily basis.
  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  • Each associate expected to carry out, within their capabilities, all reasonable requests by management.

OTHER
Safety and Security- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures- Follow company, hotel and department policies and procedures.

  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.


Guest Relations- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.


  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regardi

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