Senior Operations Manager
2 weeks ago
Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise. The additional context, perspective and insights we provide help investors to make important credit judgments with confidence.
Senior Operations Manager | Fitch Ratings Dubai | Apply Now
Participate actively and consultatively in the sales process to help advise prospective clients on implementation excellence.
Actively lead and own the implementation of the learning programmes we provide from the Fitch Learning side, being both a key client contact and local escalation point.
Design and execute the operational implementation project plan for the programmes we deliver and manage it according to best practice (working closely with our existing Project Management Office).
Own and have accountability on achieving our clients learning outcomes and delivering world class customer success from Onboarding to Delivery, to post delivery satisfaction and continued learning through to billing.
Drive operational improvements as part of a wider global program of ongoing operational enhancements.
Working as part of an extended global team to constantly seek to improve and enhance our approaches to delivering programmes, thinking about how to work smarter and deliver product and client excellence.
As you would expect, we offer the necessary coaching and training to develop your skills to enable you to fully meet the demands and needs of the role .
Demonstrate Experience Of
What You Need to:
Delivering large and complicated client programmes and projects.
Leading a team of client facing operational staff.
what world class Customer Success.
Working directly with clients, being ultimately responsible for the success of the relationship.
Improving processes and operational effectiveness.
Consistent overachievement of targets and objectives.
Effectively managing change.
Working as part of a global operations management team.
Understanding of the local market, key influences, competition and macro-economic factors
What Would Make You Stand Out
Great people management and leadership and supervisory skills
Project management mindset, focused on execution
Accountability and responsiveness
Understands what good looks like
Customer first approach
Adept at influencing different stakeholders and dependents
Can work as part of a global team
Politically aware of client profile and culture
In addition
Key Contacts
Internal
Asia Pacific, Middle East & Africa Leadership
Learning Partners
Content Managers
Trainer team
PMO
External
Client logistics and management contacts
Delegates
Vendors
Associate trainers
Suppliers (printers, training material providers etc.)
Performance Metrics
Key part of the Global Customer Success Targets
Customer Satisfaction Scoring and Net Promoter Score
Client programme feedback
Reputational feedback from internal stakeholders
Operational error rate for training delivery.
Don't miss out on this exciting opportunity – apply now at
#J-18808-Ljbffr
-
Senior Proposals Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates HOVER SENIOR LIVING COMMUNITY Full timeWorking within the framework of the Middle East Business Area's policies, processes and commercial strategy, the Senior Proposals Manager leads and coordinates the preparation, negotiation and successful finalization of large [Municipal/Industrial] proposals (including technical, financial and contractual aspects) in the [Water/Waste] sector. The Senior...
-
Damac Properties Dubai
2 weeks ago
Dubai, Dubai, United Arab Emirates Senior Manager - Planning Full timeThe job posting is outdated and position may be filled Studying the details of each offering and remaining abreast of updates to these offerings.Obtaining and updating lists of individuals' contact details.Calling active and budding clients to encourage the purchase of items.Addressing clients' uncertainties, grievances, and suggestions on time.Noting...
-
Analysts Manager Jobs In Dubai
2 weeks ago
Dubai, Dubai, United Arab Emirates Senior Business Full timeSenior Business Analysts Manager Jobs In DubaiJob Responsibilities:Utilizes analysis skills and consults with NEOM The Line Middle and Senior Management, and Project Managers to translate business requirements and processes into solutions by developing requirement specifications, use cases, and scope.Presents recommended solutions, scope, budget, and...
-
Operations Support Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates EcoPlanet Green Operations GmbH Full timeManager, Operation SupportOVERALL JOB PURPOSE:Oversee all aspects of mining operations, from strategic planning and budget management to safety enforcement and community relations. The role requires strong leadership, strategic thinking, and a commitment to safety and sustainability.KEY ACCOUNTABILITIES:Provide overarching strategic direction for the...
-
Fleet Operations Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates EcoPlanet Green Operations GmbH Full timeOur client is searching for an experienced and results-oriented Fleet Operations Manager to join their growing team in Dubai, UAE. You will be responsible for overseeing the daily operations and maintenance of their fleet of service vehicles, ensuring they are reliable and readily available to assist their customers.Responsibilities:Manage the day-to-day...
-
Assistant to Operations Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates EcoPlanet Green Operations GmbH Full timeABOUT JOBWe are seeking a highly organized and detail-oriented individual to join our team as an Assistant to the Operations Manager. In this role, you will provide administrative support to the operations manager and assist in coordinating various projects. The ideal candidate will have excellent communication skills, strong attention to detail, and the...
-
Dubai
2 weeks ago
Dubai, Dubai, United Arab Emirates Program Manager Full timeProgram Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...
-
Assistant Clinical Operations Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates EcoPlanet Green Operations GmbH Full timeJOB DETAILSRequirementsCompletion of a medical office administration program, registered nursing degree or equivalent education in a related field, with a minimum of 5 years of experience.Experience in managing rapidly growing teams in the medical space.Technical aptitude and quick learning ability with software and systems, including EMRs.Strong...
-
Dubai, Dubai, United Arab Emirates EcoPlanet Green Operations GmbH Full timeJob title: Operations and Inventory Supervisor – Fulfilment and stock controlJob Ref: OPS-SPR-240423Opening: 2Career Level: MiddleLocation:Dubai / Sharjah UAEHybrid (Onsite and Remote) /Flexible Location:Option available for Seniors, and highly skilled & experienced applicants.Nationality:AnyEducation: Bachelor of Technology/Engineering (Mechatronics), Any...
-
Operations Coordinator
2 weeks ago
Dubai, Dubai, United Arab Emirates EcoPlanet Green Operations GmbH Full timeJob Description:Coordinate day-to-day operations, including scheduling, logistics, and resource allocation.Assist with the development and implementation of operational policies, procedures, and standards.Monitor and track key performance indicators (KPIs) and operational metrics.Communicate with internal teams, vendors, and customers to ensure smooth...
-
Workshop Operations Executive
2 weeks ago
Dubai, Dubai, United Arab Emirates EcoPlanet Green Operations GmbH Full timeJob Responsibilities:Oversee workshop operations including quality control, inventory management, purchasing, petty cash management, and production traffic control.Supervise workshop activities, ensuring efficient workflow and adherence to production schedules.Calculate production summaries, generate daily production reports, and implement measures to...
-
Senior Operational Risk Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full timeRole:Senior Operational Risk ManagerLocation : Abu DhabiRole Purpose:This is a risk management role reporting into the Head of Operational Risk Management, directly responsible for developing a center of operational risk excellence and advisory and will assist and coach business and operational risk stakeholders within the areas of his/her responsibility....
-
Senior Expansion Operations Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Deel Full timeSenior Expansion Operations Manager | Deel DubaiDeel is the all-in-one Global People Platform that simplifies and streamlines every aspect of managing an international workforce—from culture and onboarding, to local payroll and compliance. Our industry-leading suite of HR tools, payroll solutions, mobility services, and compliance expertise makes it...
-
Senior Operational
2 weeks ago
Dubai, Dubai, United Arab Emirates Al Futtaim Full timeSenior Operational & Financial Auditor Jobs in Dubai UAE 2023 | Al FuttaimFor More Top Organization Jobs Click HereDescription:The existence, adequacy and effectiveness of internal controlsCompliance with company policies and operating proceduresControls on safe guarding of assetsEconomical and efficient use of resourcesJob Responsibilities:Documentation of...
-
Realiste: Senior Sales Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Extended Family Senior Services Llc Full timeLooking for an Experienced Senior Sales Manager.About the company:Realiste AI is an innovative leader in the real estate investment sector, currently occupying a unique position globally. Our one-of-a-kind product drives our rapid growth, making us akin to the «Google of real estate investments.»The Realiste platform facilitates seamless investments in...
-
Realiste: Senior Sales Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Extended Family Senior Services Llc Full timeLooking for an Experienced Senior Sales Manager. About the company: Realiste AI is an innovative leader in the real estate investment sector, currently occupying a unique position globally. Our one-of-a-kind product drives our rapid growth, making us akin to the «Google of real estate investments.» The Realiste platform facilitates seamless investments...
-
Operational Risk Senior Officer
2 weeks ago
Dubai, Dubai, United Arab Emirates Robert Walters Full timeAn excellent opportunity is available with a banking institution engaged in the provision of commercial banking products and services for an Operational Risk Senior Officer to ensure that the Bank maintains an adequate Operational risk level, thus ensuring the Bank is in full compliant with the Operational Risk framework banking laws, internal policies and...
-
Senior Commercial Operations Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Oil and Gas Job Search Ltd Full timeRequiredEXPERIENCE AND EDUCATION University degree in a Business, Finance, Economics, Law or Engineering discipline.10+ years of sales, marketing, proposal management, product line, commercial operations and/or contract management experience in Oil and Gas market. Preferred Applied Masters degree or MBA.Advanced MS Excel, Word and PowerPoint software.10+...
-
Senior Commercial Operations Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Oil And Gas Job Search Ltd Full timeUniversity degree in a Business, Finance, Economics, Law or Engineering discipline.10+ years of sales, marketing, proposal management, product line, commercial operations and/or contract management experience in Oil and Gas market.PreferredApplied Masters degree or MBA.Advanced MS Excel, Word and PowerPoint software.10+ years of sales, Marketing, proposal...
-
IT Senior Operations
2 weeks ago
Dubai, Dubai, United Arab Emirates Emirates Full timeIT Senior Operations & Support EngineerNetwork Support | Emirates DubaiBased in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group's extensive and diverse international portfolio includes the world's largest international airline, Emirates, and one of the largest combined air services provider in the...