IT Specialist

2 weeks ago

Sharjah, Sharjah, United Arab Emirates American University of Sharjah Full time
  • Provide technical assistance to students, faculty, and staff in the areas of administrative, academic, classroom, and labs.
  • Resolve IT issues and requests reported by the AUS community, providing both hands-on support and assistance.
  • Ensure timely resolution and minimal impact on operations by prioritizing requests and incidents.
  • Deliver high-quality support services by following IT service management best practices.
  • Install, configure and maintain computer hardware, software, and peripheral equipment.
  • Provide First line of support to University Learning Management Systems (Blackboard) and Lecture capturing systems (Panopto).
  • Manage and support endpoint devices (Windows & Mac) and support desktop and application virtualization.
  • Deliver IT Orientation sessions and workshops to staff and faculty on classroom technologies and applications.
  • Create and maintain documentation - Knowledge Base, Standard Operating Procedures(SOP), Deployment
  • Deliver high-quality services in collaboration with internal IT Teams (Infrastructure, Application, and Information Security).
  • Support IT Services function by following ITIL Service management practices and framework.