Operations & Support Services Manager (Osm) - Aldar

2 weeks ago

United Arab Emirates Aldar Education Full time

Aldar Education is currently seeking an
Operations & Support Services Manager (OSM) to join our growing family of owned and operated schools in the UAE.


Job Purpose


As a School Business Manager of the senior leadership team, directly supporting the Principal the Operations & Support Services Manager (OSM) will be fully responsible to effectively lead all Operations, Administration & Support Service related activities and ensure the school(s) complies with all Aldar Education Policy ,procedures, HSE, Audit and Regulatory directives within daily school operations.


Main Responsibilities

Main Duties

  • To be responsible for the organisation and delivery of operations, administration and support service teams across the School(s).
  • To support and advise the Principal, Senior Leadership and Aldar Education HQ on operational, financial and HSE matters and be accountable for their effectiveness using robust performance management systems.
  • To implement processes and provide strategic guidance to the Principal, Senior Leadership and Aldar Education HQ on Audit and Regulatory Compliance matters, ensuring that schools maintain compliance throughout the year in all authority and internal audit visits.
  • To ensure that all operations and support service staff are supported with high quality continuous professional development and training which contributes to the development and achievements of the School.

Specific Duties

General Operations

  • To support the Principal in implementing the agreed business strategy for the School.
  • Development and implementation of policies, systems, processes and student safeguarding measures in conjunction with the Aldar Education HQ ensuring all new policy and processes are school focused prior to implementation throughout the group.
  • Be contactable outside of normal School hours, available to attend site to support the Operations Team when required inline with the Aldar Education Critical Incident Response Protocols.

Leadership & Management

  • Develop the performance and efficient working hours of the administration and support service teams to ensure high standards of service are maintained throughout the School(s) and that all teams provide a collegial efficient and effective service culture.
  • Continuously review school support services operating models and staffing levels to ensure the school is suitably resourced to deliver key objectives whilst ensuring school financial and operational performance is maintained.
  • Lead the recruitment, professional development, appraisal and training of all Operations & Support Service staff ensuring that each member of the team undergoes an individual development plan to help the school in building a high performance team.
Finance, Commercial & Procurement

  • To support the Principal in monitoring all relevant budgets and expenditure, particularly operational costs, ensuring the school receives best value and service at all times.
  • Continually reviewing opportunities for shared resource, cost and/or services across those schools they hold responsibility for to ensure that the schools benefit from improved access to service teams and physical resources (ie support staff, transport etc).
  • Ensure Delegation of Authority processes and procedures are followed at all times.

Relationship & Stakeholder Management

  • Embrace and encourage the ethos and standards of excellence as defined in the Aldar Education Core Values.
  • Ensure that schools are fully compliant with local government authority regulations to safeguard against fines of any nature as a result of nonrenewal of contracts at school level.
  • Ensure all internal and external audits are effectively coordinated and that actions arising from such audits are completed in a timely and appropriate manner.
  • Understand the effects and implications of government policies, legislation and directives, developing effective strategies for current initiatives and longterm educational trends and developments.

Health, Safety & Environment

  • To act as the responsible person for HSE effectiveness and ensure the School complies with current Health & Safety legislation and/or guidelines as issued by Aldar Education HQ advising the School Leadership team accordingly.
  • To drive a positive and proactive health and safety culture throughout their teams and act as a champion for health and safety.
  • To support the principal in establishing school specific health, safety and environmental related aims and objective and ensuring that they are delivered within the required timelines.
  • Ensure all internal and external health, safety and environmental related audits are effectively coordinated and that actions arising from such audits are completed in a timely and appropriate manner.

Requirements:

Minimum Qualifications
Related industry qualification, of graduate level, for the assigned functional area(s).

  • Certificate of School Business Management / Faciliti

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