Technical Release Manager

1 week ago


Dubai, Dubai, United Arab Emirates RAKBANK Full time

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE).

It was founded in 1976 and is one of the oldest banks in the UAE.

The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.

In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards.

The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans.

Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.

We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential.

We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future.

In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a 'Digital bank with human touch', for our customers.

So join us in co-creating the future of RAKBANKWhat You Will Be DoingThe Technical Release Manager will be responsible for overseeing and ensuring the smooth and successful deployment of technical projects to production environments at RAKBANK.

This role involves coordinating between various stakeholders, managing risks, and ensuring compliance with the bank's standards and regulatory requirements.

What You Should HaveRelease Planning:
Develop and maintain a release management plan that encompasses all aspects of a release, from design through to deployment, ensuring alignment with multiple project timelines and business objectives

Coordination and Communication:
Act as a bridge between the development, QA, operations, and business teams to ensure clear communication, understanding of goals, and alignment of expectations for each release

Risk Management:
Identify potential risks associated with releases and develop mitigation strategies to ensure uninterrupted service delivery to customers

Compliance and Standards:
Ensure all releases comply with RAKBANK's internal standards, industry best practices, and regulatory requirements specific to the banking sector in Dubai

Deployment Management:
Oversee the deployment process, ensuring that all technical specifications are met, and the release is deployed successfully with minimal disruption

Stakeholder Management:
Engage with key stakeholders throughout the release process, providing updates and managing expectations regarding release outcomes. Including staff members up to and including the CEO.

Quality Assurance:
Work closely with the QA team to ensure that releases meet the required quality standards before deployment

Post-Release Support:

Coordinate post-release activities, including initial incident management and overall support handover, documentation, and retrospective reviews to identify areas for improvement.

What We Are Looking ForBachelor's degree in Computer Science, Information Technology, or related field.
Proven experience in release management or a similar role within a technical or banking environment.
Strong understanding of software development lifecycles (SDLC) and continuous integration/continuous deployment (CI/CD) practices.
Excellent project management skills, with a certification in PMP or similar being advantageous.
Familiarity with regulatory standards and compliance requirements relevant to the banking industry.
Exceptional communication and stakeholder management skills.
Strong leadership and organizational skills with the ability to manage multiple projects simultaneously.
Analytical and problem-solving abilities to tackle challenges during the release process.
Proficient in project management tools and software, such as JIRA or Microsoft Project.
Ability to work under pressure in a fast-paced environment and adapt to changing priorities.

What's In It For YouPay for performance culture (Competitive and performance-linked compensation)Provision of medical care plan for your family and youComprehensive Life insurance planDiverse workforce and inclusive cultureCareer development and growth opportunities by designWork with the best minds in the field.


Working Conditions:


This role is based in Dubai, UAE, and may require occasional travel to other locations or branches for coordination with different teams.

The Technical Release Manager will need to be flexible with work hours to accommodate various project timelines and might be required to be available outside of standard working hours to oversee critical release deployments.

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