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Assistant Operation Manager

3 months ago

Dubai, Dubai, United Arab Emirates Regency Home Healthcare Center LLC Full time

The Assistant Operations Manager for Home Care plays a pivotal role in ensuring the smooth functioning of home care services.

They assist the Operations Manager in overseeing daily operations, managing staff, coordinating schedules, and maintaining quality standards. This role requires a blend of administrative skills, leadership qualities, and a commitment to providing exceptional care to clients.

Responsibilities:

1.

Support Operations Manager:
Collaborate closely with the Operations Manager to execute operational strategies, achieve goals, and uphold organizational standards.

2.

Staff Management:
Assist in recruiting, training, and supervising home care staff, including caregivers, nurses, and administrative personnel. Ensure that staff are adequately trained and equipped to deliver high-quality care.

3.

Scheduling and Coordination:
Coordinate client schedules, caregiver assignments, and service deliveries. Maintain efficient scheduling practices to ensure optimal utilization of resources and timely provision of care.

4.

Client Relations:
Build and maintain positive relationships with clients and their families.

Address client concerns promptly and ensure that their needs and preferences are met to the best of the organization's ability.

5.

Quality Assurance:
Monitor the quality of care provided to clients through regular assessments, feedback mechanisms, and compliance with regulatory standards. Implement improvements as needed to enhance service quality and client satisfaction.

6.

Documentation and Reporting:
Oversee the accurate and timely completion of documentation, including client assessments, care plans, and incident reports. Compile data and prepare reports for management review.

7.

Budget Management:
Assist in budget planning and expenditure monitoring to ensure the efficient use of financial resources. Identify cost-saving opportunities without compromising service quality.

8.

Compliance and Regulation:
Stay informed about relevant regulations, policies, and industry standards governing home care services. Ensure compliance with legal requirements and accreditation standards.

9.

Problem Solving:
Address operational challenges and resolve issues as they arise, employing effective problem-solving skills and collaboration with team members.

10.

Training and Development:
Support the professional development of staff through ongoing training initiatives, mentorship programs, and performance evaluations.

Qualifications:

  • Previous experience in home care operations or a similar healthcare environment.
  • Strong organizational and leadership skills with the ability to multitask and prioritize effectively.
  • Excellent communication and interpersonal abilities, with a customer-centric approach.
  • Knowledge of healthcare regulations, compliance requirements, and quality assurance principles.
  • Flexibility to adapt to changing priorities and work schedules, including occasional evenings or weekends.
  • Commitment to upholding ethical standards and promoting a culture of integrity and respect within the organization.
  • Possession of a valid driver's license.
  • Experience with accounting software is preferred.


This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive.

Duties and responsibilities may evolve over time to meet the changing needs of the organization.

Pay:
AED2, AED4,500.00 per month