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Booking and Guest Coordinator- Chinese Speaker
2 weeks ago
∙ Identify and assess customers' needs to achieve satisfaction
∙ Build sustainable relationships and trust with customer accounts through open and interactive communication
∙ Provide accurate, valid and complete information by using the right methods/tools
∙ Meet personal/customer service team sales targets and call handling quotas
∙ Handles logistics, customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∙ Coordinate with the operations department
∙ Keep records of customer interactions, process customer accounts and file documents
∙ Follow communication procedures, guidelines and policies
∙ Take the extra mile to engage customers
Ability to commute/relocate:
- Dubai Marina: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of sales and customer service experience you have?
- How do you handle customer complaints?
- What is your current notice period?
- What are the langauges can you speak?
- What is your current or expected salary package?
- Whats is the ideal time for phone call interview? Preferred contact number?
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