Events Executive

2 weeks ago


Dubai, Dubai, United Arab Emirates MARRIOTT International Full time
As an expert being able to collaborate with a customer and craft individual events.
Taking care of a smooth transition from sales to events planning.

Handle groups & events contracted by the Sales team ranging from 1 room per night/ 1 guest to 450 rooms per night/ 450 guestFocus on pop-up groups (group handovers within 7 working days which will not go through sales)Focus on pop-up events and being the contact person for the Marriott Regional Office.

Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.

Being proactive in offering solutions.
Accurately forecasts all the events (bedrooms and/or catering)Guidance and support throughout the event.
Being knowledgeable about product and services.

Handle the billing process by preparing invoices, having bill reviews with the guest and finalizing the invoices by ensuring billing accuracy.

Takes total ownership and responsibilities for the successful planning and coordination of groups & events assigned.
Continuous communication with the operational team.
Be available as needed during the event phase for their assigned groups.
Working effectively with third party vendors.
Organizing & planning the group rooms side of the event.
Working in coordination with assigned Group housing partner to ensure rooming list & room instructions have been updated accurately.

Guiding the client throughout the event as the expert partner for the guest by being a consultantAttend the daily service communication tool; BEO meeting.

Up-sell last minute items to ensure profitability.
Conduct pre- and post-conference meetings in line with Marriott standards.
Show around in connection with in-house functions.
Coordinate all activities involving the pre- and post-event process.
Communicate challenging situations accurate to responsible departments.
Handle guest complaints in a professional manner and come up with solutions.
Responsibility of working on individual projects besides the organization of events.
Following department timelines for actualization, BEO & Group resume distribution, rostering, forecasting, etc.

Rewarding bonvoy points in a timely manner after checking the required criteria mentioned on the Job Aid for posting points.


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