IT - Support - Noya British School - Aldar Academies

1 week ago

Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

Main Duties:

  • Routine administrating and maintenance of AE's core IT operating systems and productivity suites.
  • Installation and upgrade computer components and software, manage virtual servers, and integrate automation processes.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Administration and management of windows-based systems and group policies for AE (HQ and AA).
  • Provide documentation and technical specifications to IT staff for planning and implementing new or existing IT infrastructure.
  • Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
  • Administration of Datacenters / Server rooms and its equipment
  • Administration of enterprise security solutions such as anti-virus and Veeam back-up
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruption.
  • Perform routine/scheduled audits of the systems, including all backups.
  • Administration of Active Directory domain controllers and group policies.
  • Administration of Microsoft Office 365.
  • Configuration and upgradation of Windows and MAC based devices and their management centrally through SCCM and other similar solutions.
  • Configuration and upgradation of mobile devices (iOS, Android) and their management centrally through Meraki MDM, Intune and other MDM solutions.
  • Set up user accounts and workstations
  • Support end users (password reset, lock\unlock accounts etc)
  • Implement the group policies for user accounts and workstations
  • Administrating and maintaining the file servers
  • Monitoring and maintaining DR Site (Azure or other)
  • Upgrade systems with new releases, patches, and upgrades
  • Support and resolve software and application issues
  • Installation, configuration and maintenance of Servers, Storage, Office 365, SCCM, Virtual Machines and required web apps
  • Configuration and maintenance of back-up
  • Troubleshooting, root cause analysis and documentation of IT related issues
  • Effective utilization of IT helpdesk solution for routine IT operations.
  • Monitoring system performance
  • Support site engineers with all the desktop applications, workstations and related equipment problems and resolve them in a timely manner.

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