Customer Representative

2 weeks ago


Dubai, Dubai, United Arab Emirates Minimalist Full time
_**:وصف الوظيفة**_

**نبحث حاليًا عن ممثل عملاء للانضمام إلينا لمقرنا الرئيسي في دبي. سيكون ممثل العميل مسؤولاً عن خدمة العملاء العامة ومعالجة المبيعات الواردة عبر الهاتف والبريد الإلكتروني والدردشة الحية**
- **:الواجبات**_
- **إدارة الشكاوى (تلقي الشكاوى عبر الهاتف أو كتابيًا ، وحل الشكاوى حيثما أمكن ، أو تصعيد الشكاوى إلى الإدارة و / أو الإدارة ذات الصلة)**:

- **خدمة العملاء (الرد على استفسارات وأسئلة العملاء ، متابعة الشحنات ، إطلاع العملاء على ذلك)**:

- **مبيعات السلة المهجورة (الاتصال بالعملاء الذين لم يكملوا عملية الشراء ، والاستفسار عن الأسباب المحتملة ، وإقناع العملاء بالشراء)**:

- **المبيعات الواردة ( تقديم المشورة بشأن العروض الترويجية ، إتمام صفقات البيع )**
- **:المتطلبات**_
- **ما لا يقل عن عام واحد ، أو من المثالي أكثر من عامين من الخبرة في المبيعات أو التسويق أو تمثيل العملاء يفضل في شركة ناشئة أو شركة تجارة إلكترونية**:

- **:خبرة مع وسائل التواصل الاجتماعي و أدوات الاتصال وتقديم خدمة العملاء مثل**
- **يفضل خريج درجة البكالوريوس**:

- **مهارات تواصل متميزة (شفهيًا وكتابيًا) باللهجة الخليجية**:

- **مهارات تواصل متميزة (شفهية وكتابية) باللغة الإنجليزية**
- **Job description**_
- **DUTIES**_
- Complaint management (receive complaints through phone or in writing, resolve complaints where possible, otherwise escalate complaints to relevant department and/or management)
- Customer care (Answering queries and questions of customers, following up on shipments, updating customers accordingly)
- Abandoned cart sales (Calling customers who have not completed their purchase, enquiring about possible reasons, convincing customers to purchase)
- Inbound sales (Upselling, advising about promotions, closing sales deals)
- **REQUIREMENTS**_
- At least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company;
- Experience with Social Media, WhatsApp, and other relevant communication and customer ticketing tools;
- Ideally a Bachelor's degree;
- Outstanding communication skills (verbal & written) in Khaleeji Arabic;
- Outstanding communication skills (verbal & written) in English.

**Salary**: Up to AED5,000.00 per month

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