Customer Service Manager Jobs In Dubai

1 week ago


Dubai, Dubai, United Arab Emirates Tanfeeth Full time

Customer Service Manager Job Opening in Dubai at Tanfeeth

The Customer Service Manager will be responsible for overseeing business support activities, focusing on product, process, and customer service areas. They will ensure that all tasks are completed in line with Emirates NBD's service standards. This role requires technical expertise, compliance, control orientation, team management, and motivational skills.

Responsibilities:

  • Process transactions and customer requests within TAT
  • Handle BPM and Siebel CRM related requests
  • Monitor monthly Department level SR escalations
  • Manage walk-in customers and handle escalations
  • Resolve customer complaints and escalations promptly
  • Ensure positive customer experience based on CSAT & NPS scores
  • Monitor compliance alerts for RM & No RM base customers
  • Handle FP&I and legal cases
  • Implement process improvements and monitor performance
  • Maintain Waiver deferral MIS and update weekly
  • Support RMs on Central Bank queries
  • Assist in day-to-day operations and operations issues

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