Front Office Associate
2 weeks ago
- Greet and welcome guests and visitors with a warm and friendly demeanor.
- Answer and direct incoming phone calls in a professional and courteous manner.
- Respond to inquiries and provide information about the company's services, facilities, and policies.
- Check-in and check-out guests, process payments, and provide assistance with reservations.
- Manage the reception area, including maintaining cleanliness and organization.
- Assist with administrative tasks such as filing, photocopying, and data entry.
- Handle guest complaints or concerns in a timely and professional manner.
- Collaborate with other departments to ensure guest needs are met efficiently.
- Maintain accurate records of guest information and transactions.
- Adhere to company policies, procedures, and safety guidelines.
Requirements:
- High school diploma or equivalent.
- Previous experience in a customer service or front desk role.
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
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