Reservations Agent

1 week ago


Dubai, Dubai, United Arab Emirates Trophy Stays Vacation Homes Full time

Trophy Stays Vacation Homes is now hiring a Reservations Agent to deal with all our guest inquiries, bookings, and registrations in an expeditious and satisfactory manner.


  • Handle reservations and inquiries in an attentive, very friendly, and efficient manner
  • As a first point of contact for guests and potential guests, the positive and willingness to help and sell apartments is a must.
  • Aim for direct bookings by upselling our properties in an attentive and positive way.
  • Follow up and remember on enquiries of potential guests.
  • Coordinating and multitasking job duties in a fastpaced environment
  • Maximize room rates according to company standards
  • Coordinate with clients and Guest Relations Team of Trophy Stays for bookings, room availabilities, and extra services
  • Responding extremely fast to calls and general enquiries to ensure guests are not kept waiting
  • Providing each Trophy Stays guest a personal booking experience
  • Ensure close alignment with Revenue Management to optimize revenues and occupancies
  • Actively deliver to targets
  • Ensure that all reservations are captured into the system according to standard operating procedures
  • Prioritising tasks and communicate effectively with colleagues which is essential for the daily running of the operations
  • Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
  • Collaborating effectively with the Marketing Team to upsell any specific property
  • Working on other tasks or adhoc projects/activities as required
  • Feel the guests needs and in case the desired property is not available, to sell any other property actively.
  • Aim for an amazing client feedback (good reviews)
  • Create a positive vibe to be very friendly and helpful to any client.
  • Be flexible, also after working hours. Guest enquiries, bookings or concerns always should be attended.

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Sales: 1 year (required)
  • Reservations: 1 year (preferred)

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