Consumer Experience

1 week ago


Dubai, Dubai, United Arab Emirates L'Oréal Full time
Consumer Experience & Platforms Lead Jobs In Dubai 2022 | L'Oréal
Job Responsibilities:
  • Leading projects to improve consumer satisfaction and experience measurement capabilities of the region
  • Creating the roadmap for consumer experience projects based on business priorities and consumer needs very closely with the agency
  • Owning and driving the utilization of existing consumer engagement tools & platforms
  • Upskilling the divisions and driving the optimization and consumer experience
  • Driving measurement and scorecarding of key KPIs.
  • Key KPIs: 100% Reply rate, 1h Average response rate, NPS: 100, CSAT 85%
Job Requirements:
  • 5 to 8 years experience
  • Arabic Speaker
  • External experience in an agency or Digital/customer care manager of a brand
  • Knowledge of digital tools
  • Knowledge of main Digital KPIS
  • Knowledge of platforms usage

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