Service Operations

2 weeks ago


Dubai, Dubai, United Arab Emirates JUMBO MANPOWER SERVICES LLC Full time
**Job Purpose:
- *
  • To manage Warranty Service Cost, Forecasting and Budgeting.
  • Repair Data Management from Authorized Service Center's in Middle East / African Regions with regards to Service repair performance and KPI Tabulation and Management reporting.
  • Warranty /

Service Cost Analysis:
Country-wise, category-wise variance analysis.

  • Service Cost Forecasting & Budgeting: Take the lead in monthly / quarterly forecasting of fixed and variable expenses.
  • Calculation of Failure Ratio and Unit Repair Cost based on the past record; Creation of Provision for future liability (for variable cost)
  • Reconciliation of service cost booking and Preparation of Service Cost Report with variance analysis and presenting to Management, Business Units and Regional Office
  • Repair Data / Authorized Service Centers KPI Management for entire Sony Middle East/ African region.
- **Key Criteria:

- **_

  • Strong knowledge of MS Office
  • Advanced Excel (Formula, Pivot, Slicer, Graphs and Macro) and Advanced Power Point
  • Customer focus mindset approach
  • Achievement and result orientation
  • Good time management and able to handle deadlines
  • Exposure to service cost forecasting and mathematical analysis

Salary:
AED7, AED8,000.00 per month

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