Customer Project Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

Customer Project Manager Project Manager is responsible for providing quality support for provisioning and project management of Enterprise and Wholesale customer projects.

Project Managers work closely with Sales Presales Engineering Finance Operations and other regional project management teams to ensure that systems and documentation properly meet project specifications and cost requirements.

We are seeking a Project Manager to be based in the Middle East region.

You can either work on hybrid model in our Dubai office or be based fully remotely in other Middle Eastern countries.


As the PM you would be expected to:
Single point of contact managing the customer once projects are received into Service Delivery.

Overseeing the project deliverables and ensuring that the scope is in line with the customers expectationsCoordinate internal resources and third parties/vendors for the execution of projects ensuring quality standards are met and guidelines are maintainedDevelop project scopes and objectives involving all relevant stakeholders and ensuring technical feasibilityEnsure resource availability and allocationDevelop a detailed project plan to track progressActive follow up at critical milestone points of a project Pursuing vendors partners and internal teams for committed datesCustomer updatesScheduling of resourcesPerform risk management to minimise project risks Measure project performance using appropriate tools and techniques report and escalate to management as needed.

Implement contingency plans agreed with the manager.

Manage the relationship with the client and all stakeholdersEstablish and maintain relationships with third parties/vendorsCreate and maintain comprehensive project documentationEnsure that all projects are delivered on time within the scope and the defined budgetHigh level of customer service via effective communication throughout the project(s) lifecycle.

Ensure accurate and frequent project updates status are provided to both internal and external customers. Maximum customer satisfaction is expected.
Ensure all internal guidelines/processes are followed and all administrative work related to projects are accurately completed. The list includes

Budget Request and Purchase Request processesAccurate and regular updates in the internal systems (weekly)Review and update system project forecast (weekly)Promptly acceptance of vendor handovers to avoid payment issues.

Adhoc reports requested by managementSupporting team members on projects and bids to improve overall team performanceEvaluating the success of the project against its benchmarking and sharing lessons or best practices with other organisations or project managers.

To be successful in this role you should have:
Proven working experience as a project manager in the telecom or information technology sectorTechnical background with an understanding of telecom products and servicesExcellent clientfacing and internal communication skillsExcellent written and verbal communication skillsProven organisational skills including attention to detail and multitasking skillsStrong working knowledge of Microsoft OfficePMP / PRINCE II certification desirable Ref ID: 51327

Location:
Dubai DU AE

Business Unit:
PCCW Global

Full Time/ Part Time:
Full Time

Job Function:
Project Management

Featured Job Category:
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