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Guest Relations Agent
1 week ago
The Jr. Process Analyst will perform the functions outlined below:
Collect and document business requirements for project and business improvements/automation efforts
Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases Identify issues and risks
Bring inconsistencies and problems to the attention of management
Participate in the problem resolution
Design and develop ad-hoc analysis/reports to help Pricing and Sr. Management drive business decisions and support strategic initiatives
Review data source and reporting for accuracy and completeness
Utilize Microsoft Office skills to automate reporting and analysis
Conduct extensive data prep and analysis of trends
Assist in preparation of monthly reports/metrics
Evaluate/design new and existing macros and report logic
Assist in Data Acquisition and Data Preparation process as a business need arises
Other ad hoc tasks or activities associated with the Process Analyst Support function and/or tasks within the capability and pay grade of the Process Analyst as may be assigned
Requirements
Jr. Process Analyst
College Degree in Computer Science, Economics, Mathematics, or Business Administration.
1+ years relevant experience
Strong mathematical and analytical skills
Moderate Microsoft Excel (Power User), Access and PowerPoint required (2 years of VBA working knowledge is a must). Must be proficient in Pivot Tables and advance nested formulas
Working knowledge with relational querying concepts, i.e. MS SQL Server Management Studio
Experienced at capturing and analyzing relevant data for formulating recommendations
Ability to summarize information utilizing charts and graphs using MS PowerPoint
Excellent written and verbal communication and the ability to work with internal and external customers
Multi-tasking and deadline orientation are essential
Ability to work in a fast-paced, dynamic environment
Dependability and the ability to maintain utmost confidentiality in dealing with business information
Computer skills: MS SQL and VBA for Excel and Access are required
- Computer skills: MS SQL and VBA for Excel and Access are required - Moderate Microsoft Excel (Power User), Access and PowerPoint required (2 years of VBA working knowledge is a must). Must be proficient in Pivot Tables and advance nested formulas
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