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Beauty Advisor

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Dubai, Dubai, United Arab Emirates Electra HR consultancy Full time
We are looking for a talented, dynamic Skin Concierge, to drive the sell-out in Harvey Nichols Dubai. Position

Approaching customers and achieving sales

  • To achieve sales by adhering to Noble Panacea's selling and Training guidelines.
  • Approach customers with an enthusiastic and easygoing opening
  • Traffic stop with 'new' launches or marketing focused promotions etc
  • Listen and identify customer needs
  • Ask the appropriate follow up questions in a friendly manner
  • Invite every customer to sit down and have a skincare consultation
  • Proactively organise external events to generate business
  • Ensure customer records are kept up to dates on Data collection system and contacted regularly
according to company's CRM program.

Training

  • Host seasonal in store trainings for retailer teams
  • Report on competitive training programs in the field
  • Execute New Hire Onboardings for store staff

Business Awareness and Administration
To be fully aware of individual and account performance against target and within department.

  • Complete a weekly business plan to be reviewed with RSM to compliment the marketing calendar
  • Arrange tailored events and on counter activity to ensure business plan is delivered
  • Awareness of competitor activity
  • Complete all paperwork and administration required accurately and on time
  • Ensure stock levels are being maintained and are sufficient for all retail expectations

Visual Merchandising

  • Ensure the counter is spotlessly clean and well maintained
  • Make certain the counter is fully stocked and that all products are stored by category and shade
sequence

  • All displays are strictly in accordance with Company Visual Merchandising guidelines and planograms
  • Make sure any counter issues are promptly communicated to RSM

Education & Experience:

  • High School diploma
  • At least 5 years of experience of working in the luxury industry
  • At least 2 years of skincare experience
  • Having therapist certificate would be a plus

Skills & Requirements:

  • Driven to exceed KPI's and motivated by achievement of self and team
  • Dedicated to delivering a memorable customer experience
  • Fluent in English & Russian
  • Good organizational skills, quick learner, selfstarter and highly motivated.
  • High energy level and positive approach to job and responsibilities.
  • Enthusiastic about customer service and creating a 5star customer service experience
  • Full week availability to work five days per week including peak trading hours and weekends.

Salary:
AED8, AED9,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Experience:

Skin Care Product: 4 years (required)

Language:

  • Russian and Fluent English (required)