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Analyste Support Client

3 months ago

Dubai, Dubai, United Arab Emirates Safran Full time
**Description du poste**:
En tant qu'Analyste de Support Client chez Safran Aircraft Engines, votre mission principale sera d'effectuer et de mener des missions d'analyse auprès des Customer Support Managers basés en France, à Dubaï et au Maroc. Vous serez responsable de fournir un soutien de haute qualité et des solutions efficaces aux problématiques des clients de SAFRAN Aircraft Engines dans la région.

Ce poste est proposé dans le cadre d'un contrat VIE (Volontariat International en Entreprise) basé à Dubaï et d'une durée de 12 mois, renouvelable une fois. C'est une excellente opportunité pour acquérir une expérience professionnelle précieuse au sein d'un grand groupe du CAC40 dans un environnement international.

Rejoignez Safran Aircraft Engines et contribuez au succès de notre entreprise en fournissant un support client de qualité et en aidant à améliorer continuellement nos services.

**Description compl�mentaire**:
Responsabilités principales:
1. Analyse des besoins des clients: Vous serez chargé de comprendre les besoins spécifiques des clients et de mener des analyses approfondies pour identifier les problèmes et les opportunités d'amélioration.

2. Gestion des missions d'analyse: Vous devrez planifier, organiser et mener des missions d'analyse auprès des CSPM et fonctions transverses, afin de collecter des données, d'évaluer les performances et de proposer des recommandations pour optimiser le support client.

3. Élaboration de rapports: Vous devrez préparer des rapports détaillés sur les résultats de vos analyses, en mettant en évidence les problèmes identifiés, les tendances et les opportunités d'amélioration. Ces rapports serviront de base pour les décisions stratégiques et tactiques de la région.

4. Collaboration avec les équipes internes: Vous travaillerez en étroite collaboration avec les équipes internes de SAFRAN Aircraft Engines, telles que les équipes techniques, commerciales et opérationnelles, pour assurer une coordination efficace et une mise en œuvre réussie des recommandations.

5. Suivi des actions correctives: Vous serez responsable du suivi des actions correctives recommandées, en vous assurant que les problèmes identifiés sont résolus et que les améliorations sont mises en place de manière efficace et efficiente, sous forme de processus pérennes.

**Exigences du poste**:

- Diplôme universitaire supérieur Bac + 5 dans un domaine pertinent (ingénierie, commerce, gestion, etc.), d'une école ou université de premier rang.
- Jeune diplômé ou première expérience le domaine du support client ou de l'analyse des données.
- Connaissance approfondie des techniques d'analyse des données, des outils pertinents (Excel, Power BI, etc.), et à l'aise avec les concepts financiers.
- Excellentes compétences en communication et en présentation
- Capacité à travailler de manière autonome et à gérer efficacement les délais
- Une forte orientation client et capacité à établir des relations de confiance avec les clients seraient un plus

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie collaborateurs pour un chiffre d'affaires de 19,0 mds d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de R&D qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.

Safran Aircraft Engines conçoit, produit et commercialise, seul ou en coopération, des moteurs aéronautiques civils et militaires aux meilleurs niveaux de performance. La société est notamment, à travers CFM International*, le leader mondial de la propulsion d'avions commerciaux court et moyen-courriers. Dans le domaine de la propulsion militaire, la société a intégralement conçu développé et produit le M88 et le M53 qui équipent respectivement le Rafale et le Mirage 2000 et sera intégrateur du moteur du futur avion de combat européen.

BAC+5
Jeune diplômé-e/Première expérience