Team Leader

1 week ago

Dubai, Dubai, United Arab Emirates DHL Full time

Danzas AEI Emirates L.L.C. is a joint venture between
Al Tayer Group and DHL Global Forwarding. It's the market leader in Freight Forwarding and Logistics in Dubai.


The brand name is taken from the original Danzas Company, now rebranded as DHL Global Forwarding, which was established in 1815 by Louis Danzas.

In the UAE, Al Tayer Group started the logistics business in 1989, later rebranding as Danzas AEI Emirates.

The company has grown from strength to strength to become the leading logistics provider in Dubai and the Northern Emirates.


With a workforce of 1,200 DHL Certified Logistics and Freight Forwarding experts, Danzas puts its people front and center of everything, to ensure it attracts, develops and retains the best team, executes the best operations, delivers the best customer experience, and creates the best results for all its customers and partners.

It offers leading transportation solutions by Air, Ocean, and Road. Danzas is the market leader in Customs Brokerage and has won awards for smart freezone and clearance services. With warehouse capacity exceeding 240,000 m2, no customer is too large or too small.

Connecting People. Improving Lives.

Key Responsibilities

  • Monitoring documentation of Inbound and Outbound shipments, making sure there are no delays.
  • Monitoring/ updating trackers and reports, which provide visibility to customer for shipments, claims and trends.
  • Ensure assigned tasks (All Inbound/ outbound modes) are performed as per customer expectations and in line with agreed KPIs.
  • Ensure monthly MBR is conducted with customer and all reports are ready for presentation.
  • Conduct daily PD Session with team to address achievements and concerns.
  • Understand rate cards for assigned customers and ensure billing is aligned accordingly.
  • Preparing and submitting monthly invoices for the customer to finance team. Update Job Estimates in Oracle PaaS system.
  • Provide effective administrative and decisionmaking assistance towards the daily activities of the Contract Logistics Department.
  • Drive appreciation approach within team by using effective tools e.g., EAT (Employee Appreciation Tracker) and Thank You Cards. Errors to be recorded in EET (Employee Error Tracker) along with corrective and preventive actions.
  • Ensure coordinators provide excellent Customer Service to the customers allocated to them.
  • Ensure coordinators fully understand the customer requirements and how to handle customer requests providing the best for the company as well as the customer.
  • Ensure coordinators fully understand the customer expectations and work extensively with them to ensure the best achievable performance.
  • First point of escalation for customer in case of urgency or delay.
  • Ensure to setup absentee/ leave backup system in order to attend customer queries without delay.
  • Constant reviewing of the department processes and initiates any improvement plan to reduce timelines, increase productivity, reduce wastage and eventually achieve a high level of customer's satisfaction.
  • Ensure customers SOP's and SWI's are in place, updated on timely manner and teams are aware of it.
  • Ensure data is available for customer business reviews in terms of performance measurement, root cause analysis and volume trends.
  • Ensure operation irregularities / failures are addressed to products team, escalated, if necessary, to monitor the actions taken and improvement is achieved. Involve the line manager in case of repeated issues.
  • Initiate team spirit within the team members and ensure boosting their morale in the company.
  • Ensure team's individual performance is reported to the line manager to praise high performers and reform average ones.
  • Set KPI's and targets for all activities performed by team members.
  • Monitor team performance on the basis of targets assigned and appraise team accordingly.
  • Ensure that all practices are in compliance with Danzas policies and procedures so that business is handled efficiently.
  • Initiate new solution proposals to customers to improve service and customer satisfaction
  • Identify and implement Continuous Process Improvement Project as per assigned Goal.
  • Efficiently Lead, coach, appraise and support Logistics Coordinator/ Logistics Assistant team in all areas to display high levels of performance to achieve company objectives
  • Mandatory Cross training of all team members as per business requirement.
  • Monthly feedback session to be conducted with all team members. Feedback session to include discussion of Goals and IDP of team members.

Job Skills, Qualifications & Experience:

  • Sound Knowledge of UAE Customs and Free Zone Rules and Regulations.
  • Import/ Export Customs Documentation Knowledge.
  • Good Time Management.
  • Good People Management.
  • Self
- motivated, Innovative, Organized, Honest and has Initiative.

  • Good Communication/ Negotiation and Presentation Skills.
  • Well versed with MS Office and WMS
  • Min 2year experience

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