Sales Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:


The Sales Coordinator is primarily responsible for providing administrative assistance to the Sales team andprovide support in achieving/exceeding the targeted sales of Parts and Accessories business while maintaining/ improving the customer service experience.


What you will do:

  • Forecast the requirement of materials and services, and ensure availability at all times for the smooth running of projects & workshop operations in order to achieve business targets.
  • Evaluate and compare quotations from multiple suppliers to identify the most costeffective option, shorter lead times, better quality, and adherence to the required specifications of the material.
  • Create purchase requisitions, purchase orders, & service orders, and coordinate with suppliers and outsourced service providers.
  • Communicate with vendors, customers, team members, and managers to align goals & highlight any issues in orders approval, and material deliveries.
  • Create DBM Orders and assist in operations within the broader division of Accessories, SVD & Consumables.
  • Conduct Product Trials
  • Follow up on Payments and Maintain Customer accounts
  • Coordinate with Internal and External customers and generate sales
  • Site audits
  • Maintain and update supplier's information, supplier's invoices and clear their payments.
  • Track and record orders, followup for orders delivery and confirm estimatedtime arrival of the backorders.
  • Inspect the deliveries of materials and services against company standards to meet the quality expectations of the business.
  • Evaluate productivity through parts performance report, workinprogress reports, and monthly nett sales reports.
  • Prepare and process warranty claims according to the manufacturer guidelines with proper documentation.
  • Submit claims efficiently and follow up with manufacturers to ensure claims are being processed. Resubmit any denied claims to secure payment for warranty work, and charge rejected claims to goodwill in accordance with company policy.
  • Optimize warehouse operations through availability reports, delivery scheduling, receiving, allocation, damage & aging reports of materials.
  • Identify and minimize dead stock using current & aging stock reports with the year's bucket.
  • Assist in testing new SAP system modules and ensure timely implementation of new modules such as VAT Tax Implementation, System Time Clocking for Labor, and Bonded warehouse.
  • Responsible to train and assist new staff to ensure all duties are performed effectively.

Required Skills to be successful:

  • Customer management and coordination experience
  • Communication skills
  • Timely Resolution
  • Proficient in Microsoft Office

About the Team:


Reporting to the Manager of the division and the primary focus of the role will be providing sales and administrative assistance to the sales team.


What equips you for the role:

  • Bachelor's Degree or Diploma
  • 3 years' experience as a Sales Administration or Sales Coordinator
  • Knowledge in SAP and invoicing
  • Proficient in English and communications skills
  • Strong Microsoft Office skills, Excel in particular
  • Experience in managing customers and good communication skills

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors.

Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omn

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