![Park Regis Hotel Business Bay](https://media.trabajo.org/img/noimg.jpg)
Reservation Supervisor
1 week ago
Park Regis Business Bay Hotel nestled in the heart of Business Bay, offering a perfect blend of modern amenities and personalized services.
With breathtaking views, upscale accommodations, and a commitment to excellence, we strive to provide an unparalleled experience for our guests.
Job Overview:
Key Responsibilities:
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Supervise Reservation Team: Lead and manage the reservation team, providing guidance and support to ensure optimal performance.
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Booking Management: Oversee the booking process, ensuring accuracy, and timely completion. Handle complex or escalated booking issues.
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Customer Service Excellence: Foster a customer-centric environment, ensuring that all reservation agents provide exceptional service to guests, addressing inquiries, and resolving issues promptly.
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Training and Development: Conduct training sessions for reservation staff, keeping them updated on hotel policies, procedures, and relevant systems.
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Inventory Management: Monitor room availability, rates, and reservations to optimize revenue and occupancy.
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Reporting: Generate and analyze reservation reports to identify trends, opportunities, and challenges. Provide regular updates to management.
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Collaboration: Work closely with other departments, such as Front Office, Sales, and Marketing, to maximize overall guest satisfaction and revenue.
Qualifications and Skills:
- Proven experience in hotel reservations or a related field.
- Strong leadership and interpersonal skills.
- Excellent communication skills, both verbal and written.
- Proficiency in reservation systems and hotel management software.
- Attention to detail and ability to multitask effectively.
- Problemsolving and decisionmaking skills.
- Knowledge of revenue management principles is a plus.
Education and Experience:
- Bachelor's degree in Hospitality Management or a related field.
- Minimum of 5 years of experience in hotel reservations, with at least 2 years in a supervisory role.
Monthly Salary and Benefits:
- AED 3,000
- AED 4,000 (allinclusive)
- Duty Meals
- Free Laundry Service for uniform
- Discount on Food & Beverage Outlets
- Air Fare Assistance after successful completion of employment contract
How to Apply:
Salary:
AED3, AED4,000.00 per month
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