Team Leader, It

1 week ago

Dubai, Dubai, United Arab Emirates One&Only One Za'abeel Full time
Team Leader, IT
(8781)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life.

With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai - One&Only One Za'abeel.

A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis.

With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.

Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it's our passion.

About the Role:

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location.

May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems and that they are in compliance with One&Only Resorts standards of operations.


Key Duties and Responsibilities:

  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Confer with staff, users to establish requirements for new systems or modifications.
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
  • Supervise and coordinate workers engaged in problemsolving, monitoring, and installing data communication equipment and software.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Answer users' inquiries regarding computer software and hardware operation to resolve problems.
  • Observe system functioning to verify correct operations and detect errors.
  • Support the information system function within the resorts using appropriate systems management procedures and practices to ensure the operating effectiveness and integrity of data.
  • Fulfill 7*24 hours on call duties as required.
  • Develops the technical and managerial skills required for rapid advancement to a Manager MIS position within the company.
  • Assists the Manager, IT in the entire network maintenance, this includes administration and documentation of computer networks, telephone and cable TV networks.
  • Assists the Manager, IT in systems management and new projects.
  • Use and handles IT equipment with care and according to Manager's instructions.
  • Attends briefings and meetings as requested.
  • Attends all necessary trainings
  • Maintains high spirit among the IT Department colleague, as well as other resorts colleague.
  • Contributes to the moral and team spirit of the resorts, by maintaining effective relationships with resort colleagues.
  • Planning and assisting in PC migration projects
  • Documenting IT processes and procedures
  • Handling windows servers including backup
  • Supporting and upgrading of infrastructure related projects in compliance with the Resorts corporate policies & legal requirements.
  • Performing any other tasks as assigned. Support & Maintenance of I.T. infrastructure including telecommunications.
  • Provide Systems Administration.
  • Role is very much customer facing; whether this is internal customers (staff) or external customers (hotel guests); must fit into this environment, and be able to present them accordingly, including representing the department at the HOD meetings and the daily and fortnightly operation meetings only when needed.
  • Performs any additional duties and/or special projects as requested by the Director of IT.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the ove

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