Client Desk Banker

1 week ago

Dubai, Dubai, United Arab Emirates Citi Full time
GSG serves a select number of world leading corporations that demand the highest standards and world-class quality coverage.

We strive to be the market's leading provider of financial services to local affiliates of Citi's ICG Clients:
the world's largest and most prominent multi-national corporations.


The Client Desk is a GSG coverage model responsible for non-complex, single or multi-product relationships with the goal of increasing our wallet share as well as clients' satisfaction.

The desk covers existing Platinum, Gold, Silver & cross-over Bronze corporate clients with straightforward flow business needs, highly concentrated in TTS and FX with majority being non-borrowing relationships.


The Client Desk Banker is a key member of a unique global relationship network that is widely regarded by global players as being best in class in terms of client coverage and delivery of banking solutions in over 100 countries.

You will be responsible for a portfolio of Multinational Corporate Subsidiaries.

The focus of this role is to originate net new revenues from the full suite of ICG products and protect existing revenues.


Key Responsibilities:

  • Partner with PAM teams, Risk, service organization, product and sales teams to achieve the best solutions for your portfolio of clients.
  • Prospect new SAM clients and acquire new business from these clients by developing local/regional relationships.
  • Ensure we are fully aligned with all Global Banking compliance and risk management policies.
  • Improve knowledge of Clients' needs from information sharing, and regular client calling program.
  • Enhance collaboration across product and customer groups. Partner with product specialists to drive overall client satisfaction, build client loyalty, and respond to client escalation issues.
  • Understand the dynamics of the local financial markets, banking industry and regulatory environment.
  • Know your competition and be able to provide critical input to win transactions.
  • Manage client's expectations and effectively engage in difficult discussions with clients.
  • Strengthen the client relationship by working closely with product partners across ICG.
  • You will be the key client contact point & ultimately responsible for all aspects of the relationship with the customer, including revenue generation, sales and service provision, compliance and risk management.

Development Value:

  • Experience working within a crossregional MENAPT team that allows for building network relationships outside of country base.
  • Prospect of moving into complex RM role after a couple of years
  • Opportunity to be part of new, highly visible strategic initiative for GSG
  • Ownership of target market portfolio and being successful in a highly competitive market.

Knowledge/Experience:

  • Minimum 3 years of work experience in banking or financial services with client management and/or sales responsibilities.
  • Knowledge of banking products (TTS, FX, CPM).
  • Strong knowledge of financial statement analysis and financial math.
  • Knowledge of Citi risk and compliance policies and procedures
  • Knowledge of Citi systems.

Skills:

  • Strong computer skills with experience working in Windows environment (Excel, Word, Power Point).
  • Analytical and strong ability with numbers.

Qualifications:

  • Professional degree in Business Administration, Finance or Economics or equivalent work experience.
  • Master's degree in Finance or Business Administration a plus.

Competencies:

  • Proactive and positive attitude.
  • Disciplined, highly organized and selfmotivated.
  • Highly accurate worker with high level of attention to details.
  • Able to perform under pressure and work to deadlines.
  • Results and service oriented.
  • Very strong interpersonal skills, required to work in a highly demanding teamwork environment
  • Be a complete "teamplayer".
  • Excellent communication and sales skills.
  • Ability to manage and solve problems and conflicts.
  • Strong leadership and influence skills.
  • Respect for Compliance and Controls

NOTE:

Job Level:
C11 or C12 (depending on level/experience).

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-
Job Family Group:

Institutional Banking

-
Job Family:

Corporate Banking

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO is the Law" poster. View the
EEO is the Law Supplement.

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